Administrative Specialist for Customer Engagement and Sales

Our dynamic medical device start-up in Modiin, Israel is seeking a highly skilled Administrative Specialist for Customer Engagement and Sales. This role will be responsible for managing customer complaints and supporting sales and marketing efforts to drive business performance and customer satisfaction.

• We are looking for an individual who can oversee sales orders, coordinating with finance and logistics for order processing and delivery.
• This role will assist in creating and managing marketing campaigns to boost our business.
• The successful candidate will update CRM with current information.
• He/She will help develop and distribute marketing materials such as brochures and social media content.
• We require someone who can work closely with various departments to ensure unified efforts in sales and marketing.

• We need someone to handle service calls, assist users, and manage tickets in the service management system.
• The ideal candidate will work with Operations, R&D, QA, and RA to resolve complaints.
• He/She must ensure the complaint process adheres to policies and regulations.
• Maintaining professional communication with customers during issue resolution is crucial.
• The candidate will keep accurate complaint records and provide reports to management.
• Analyzing complaint data for trends and improvements to product performance is also required.

• A Bachelor's degree in a relevant field (e.g., Life Sciences, Engineering, Business) is essential.
• Experience in marketing, customer support, or QA within the medical devices industry is required.
• Excellent problem-solving and communication skills are necessary.
• Proficiency with complaint management systems and CRM/marketing tools is mandatory.
• Understanding of medical device regulatory standards (e.g., FDA, ISO) is advantageous.
• At least 2 years of experience in sales or marketing is required.
• Strong organizational skills and attention to detail are essential.
• Fluency in English and Hebrew, both written and verbal, is necessary.

We offer a competitive salary range of $50,000 - $70,000 per annum, depending on experience, plus benefits and opportunities for career growth.