Customer Service Training Specialist

7 days ago

Burr Ridge, Illinois, Israel beBee Careers Full time

Customer Service Training Specialist

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We are seeking a skilled and experienced Customer Service Training Specialist to join our team. As a key member of our training department, you will play a crucial role in developing and delivering high-quality training programs that enhance the skills and knowledge of our employees.

The ideal candidate will have a strong background in adult learning, corporate training, or a related field, with experience in designing and implementing effective training strategies. They will also possess excellent communication and interpersonal skills, as well as the ability to work collaboratively with cross-functional teams.

Responsibilities:

  • Design and deliver engaging development training sessions using a variety of techniques, including classroom instruction, e-learning modules, and hands-on exercises.
  • Mentor employees and provide coaching and feedback to help them improve their performance.
  • Assess department training needs and develop plans to address gaps in training.
  • Collaborate with management to develop learning solutions that meet the needs of our employees and support business objectives.

Requirements:

  • Bachelor's degree in adult learning, corporate training, or a related field.
  • Minimum 3 years of experience in corporate training or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficient in Microsoft Office, particularly PowerPoint, Word, and Excel.

Benefits:

  • Complete health insurance coverage and 401(k) plan with employer match.
  • Multiple bonus programs and opportunities for professional growth.
  • Tuition Assistance Program and paid time off.
  • On-site fitness center and walking paths.
  • Café featuring affordable meal options from local restaurants.

About Us:

We are a leading distributor of shipping, industrial, and packaging materials, serving customers across North America. We value diversity and inclusion in the workplace and strive to create a positive and supportive environment for all employees.

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