
Service Excellence Trainer
1 week ago
**Training and Development**
We are seeking a highly skilled Senior Customer Service Trainer to assist in trainer development while partnering with management to develop learning solutions for our people to deliver legendary customer service across North America.
- Develop and deliver training programs that enhance employee skills and knowledge.
- Mentor employees and report their performance progress to management.
- Assess department training needs and seek ways to improve processes and procedures.
- Serve as a liaison to the corporate training team.
**Skills and Qualifications**
To be successful in this role, you must have:
- Bachelor's degree in adult learning, corporate training or related area, or equivalent experience.
- Experience with existing and emerging training methods and tools.
- Proficient in Microsoft Office.
- Excellent communication, interpersonal and leadership skills.
**Benefits**
As a valued member of our team, you will enjoy:
- Complete health insurance coverage.
- 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
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