Quality Assurance Specialist

Quality Assurance Specialist

We are seeking a detail-oriented Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for reviewing customer feedback and product returns to identify trends and drive improvements.

Your primary focus will be on ensuring that products meet our high-quality standards across North America. This involves collaborating with product managers, vendors, and warehouse teams to address quality concerns.

Additionally, you will support quality assurance efforts, including return negotiations and packaging enhancements. You will also assist with new product and vendor evaluations, building strong relationships with vendors, manufacturers, and internal teams.

Key Responsibilities:

• \
• Review customer feedback and product returns to spot trends and drive improvements.\
• Ensure products across North America meet our high-quality standards.\
• Collaborate with product managers, vendors, and warehouse teams to address quality concerns.\
• Support quality assurance efforts, including return negotiations and packaging enhancements.\
• Assist with new product and vendor evaluations.\
• Build strong relationships with vendors, manufacturers, and internal teams.\
• Minimum Requirements:
  Bachelor's degree.
  Warehouse, quality assurance or vendor management experience a plus.
  Proficient in Microsoft Office, especially Excel.
  Ability to lift at least 50 lbs.
  Thrive in a fast-paced, hands-on warehouse environment.\
• Benefits:
  Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
  Multiple bonus programs.
  Paid holidays and generous paid time off.
  Tuition Assistance Program that covers professional continuing education.\
• Employee Perks:
  On-site café and first-class fitness center with complimentary personal trainers.
  Over four miles of beautifully maintained walking trails.\

About Us

We are a leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.