Manager, IT Operations

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Job Title:Manager, IT OperationsDepartment:Health System Shared Services | Desk Top Support

Leads the administration, maintenance, planning, development, and implementation of integrated technology solutions that support and enhance the information technology systems and applications for the Wexner Medical Center. Acts as the operational customer experience escalation point, monitors SLA's for the teams, coordinates with IT Operations team members to understand trends, and consults with end users. Perform end-to-end testing of information technology platforms to ensure stability, reliability, and acceptable performance. Monitor changes presented in CAT. Plans and validates upgrades of information technology systems, applications, and platforms in accordance with ITIL best practices. Responsible for enterprise monitoring with a focus on proactive response, operational resiliency, iterative improvements in efficiency, and error elimination. Contributes to operational goals through proactive maintenance, patching, upgrades, and platform refresh. Research current and developing technologies to provide technical guidance pertaining to the capabilities, limitations, and requirements of information technology platforms. 

MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred.

Additional Information:Location:Ackerman Rd, Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

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