NOC Engineer

10 hours ago

Tel Aviv, Tel Aviv, Israel Supercom Full time

SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv.

This is a full-time, on-site position suitable for candidates seeking to build a strong foundation in IT operations and support.

As a key member of our Network Operations Center, you will monitor live systems and play a critical role in identifying, troubleshooting, and escalating issues that impact international clients and partners.

Responsibilities:

  • Work 5 shifts per week, exclusively during nights, weekends, and holidays.
  • Provide technical support for customers and partners via inbound calls, our ticketing system, and email.
  • Monitor SuperCom's real-time IoT and electronic monitoring systems in production environments.
  • Detect, classify, and escalate hardware & software incidents according to established procedures.
  • Serve as the first point of contact for our customers and subcontractors.
  • Provide timely information to customer-facing teams to improve overall customer satisfaction.
  • Accurately log incidents, actions, and resolutions in ticketing systems.
  • Communicate with global partners and internal teams to assist in resolving issues.
  • Collaborate with Tier 2/3 engineers to ensure effective issue resolution.
Requirements
  • Excellent analytical and problem-solving skills with a strong sense of customer orientation.
  • BS Degree or relevant background in Information Systems, Computer Science, or other tech-related fields.
  • Availability for consistent night/weekend/holiday shift work.
  • Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
  • Excellent communication and interpersonal skills.
  • Ability to stay focused under pressure and prioritize tasks.
  • Proactive, responsible, and able to identify and escalate critical issues.
  • Comfortable interacting with international stakeholders.
  • Fast learner, adaptable, and team-oriented.

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