Service Engineer

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery.

Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation.

Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare, is what bonds us as a Team.

We are growing at a rapid pace, working in a dynamic collaborative environment to deliver successfully while believing and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work.

We are no longer a small startup and not yet a large enterprise, every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment.

Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions.

With over 450 employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo and Europe, we offer in each region competitive perks and benefit
s.

Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.

We are looking for a Tier 3 Service Engineer

What you will be doing:

• Serve as the highest level of technical escalation for Tier 1 and Tier 2 support engineers.
• Provide remote and on-site support to global customers and partners as needed, including participation in On-Call Duty rotation to provide after-hours support.
• Serve as primary service engineer for local customers.
• Diagnose and resolve complex hardware, software, and system integration issues on Insightec's MR-guided focused ultrasound systems.
• Perform hands-on troubleshooting, diagnostics, and repair of MRI-guided focused ultrasound systems in the field and lab environments.
• Collaborate with R&D, QA, and Product teams to drive root cause analysis and implement short- and long-term solutions.
• Participate in design reviews and provide field feedback to improve product reliability and serviceability.
• Analyze case trends using Salesforce and build dashboards or reports using Excel and BI tools.
• Develop and maintain troubleshooting guides, PM protocols, FRU instructions, and technical documentation.
• Deliver technical training to global service teams and partners.
• Support system validation, software upgrades, and new product introduction (NPI) activities.
• Ensure adherence to Insightec Quality Policy, ISO 13485, MDSAP, FDA, privacy and safety standards.

What you have:

• Bachelor's degree in biomedical, Electrical, Mechanical Engineering, or a related field.
• 7+ years of experience in a Tier 3 or equivalent technical support role, preferably in the medical device or imaging industry.
• Strong understanding of Medical Imaging Systems and their integration with external hardware and software.
• Proven hands-on experience troubleshooting complex electromechanical systems.
• Skilled in interpreting system logs, error codes, and performance data to identify root causes.
• Process-oriented mindset with a focus on quality, consistency, and continuous improvement
• .Experienced with CRM systems.
• Excellent verbal and written communication skills in English.
• Strong technical writing skills for documentation and knowledge base creation.
• Demonstrated ability to train and mentor junior engineers and field service teams.
• Fast, self-directed learner with ability to grasp new technologies and workflows.
• Team player with proactive, customer-focused attitude and strong interpersonal skills.
• Ability to work independently and collaboratively in a global environment.
• Willingness to travel internationally on short notice (up to20%).

Advantages
:

• Hands-on experience with MRI systems from major manufacturers (e.g., GE, Siemens, Philips).
• Experience working in a hospital or clinical environment.
• Skilled in BI systems and Excel VBA for data analysis and reporting.
• Lean/Six Sigma certification or experience in continuous improvement projects.