
Regional Service Manager
1 week ago
A leading company in its field is seeking a
Regional Service Manager
to join the team (covering South, Central, and North regions).
This role combines fieldwork, team leadership, task management, and responsibility for service quality and troubleshooting – primarily in the heavy vehicle (diesel engine) sector.
Key Responsibilities:
- Lead and manage field service teams
- Handle technical issues and provide professional solutions
- Monitor and continuously improve service quality
- Work with CRM/ERP systems for task and customer management
- Negotiate with clients and suppliers to benefit the company
Requirements:
- Proven experience in service management or leading field teams
- Strong technical knowledge in heavy vehicle systems – significant advantage
- Excellent customer service skills and client-facing abilities
- Ability to work under pressure and meet targets
- Good level of English
לחברה מובילה בתחומה דרוש/ה מנהל/ת שירות אזורי לעבודה בצוות (אזור דרום, מרכז וצפון).
התפקיד משלב עבודת שטח, ניהול משימות וצוותים, אחריות על איכות השירות ופתרון תקלות – בעיקר בתחום הרכב הכבד (מנועי דיזל).
מה בתפקיד?
- ניהול והובלת צוותי שירות בשטח
- טיפול בתקלות טכניות ומתן פתרונות מקצועיים
- מעקב ושיפור מתמיד של איכות השירות
- עבודה עם מערכות CRM/ERP לניהול משימות ולקוחות
- ניהול מו"מ מול לקוחות וספקים
דרישות עיקריות:
- ניסיון בניהול שירות או ניהול צוותי שטח
- ידע טכני במערכות רכב כבד – יתרון משמעותי
- שירותיות גבוהה ויכולת עבודה מול לקוחות
- יכולת עבודה תחת לחץ ועמידה ביעדים
- אנגלית ברמה טובה
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