Quality Assurance Tester

6 days ago


Center District, Israel Extreme Full time ₪104,000 - ₪130,878 per year

QA & Technical Customer Support


Location:
Herzliya, Israel (On-site)


Employment Type:
Full-time

About the Role

We are looking for a skilled
QA & Technical Customer Support Engineer
to join our multi-disciplinary product team

This unique hybrid role combines hands-on
manual QA testing
with
technical support for global customers
, working across software (Frontend/Backend, Mobile), hardware, and embedded systems.

You'll be ensuring product quality while also being the go-to expert for troubleshooting customer issues — working closely with development teams and leveraging both manual and AI-assisted tools.

Your day-to-day will include:

Designing and executing manual test plans across various platforms (Web, Mobile, Embedded, Hardware)

Identifying, tracking, and resolving bugs and issues

Writing QA documentation: STP, STD, test reports, and quality metrics

Reproducing customer issues, analyzing logs, and delivering technical solutions

Using AI-driven tools for testing, log analysis, and customer support

Collaborating with cross-functional teams (Embedded, Backend, Frontend, Mobile)

Supporting QA and support process improvements through data insights and automation

Requirements

3–5 years of QA experience across DB, FE/BE, Mobile, Hardware & Software

Strong troubleshooting and log analysis skills –
must

Hands-on experience with QA tools (JIRA, TFS) and test equipment –
must

Solid understanding of QA processes and CI/CD workflows

Excellent documentation and reporting abilities

Independent, organized, and able to manage multiple priorities

Fast learner with strong interpersonal skills and a customer-focused mindset

Nice to Have

Experience with automation scripting (Python, C#)

Familiarity with AI-based testing and support tools

Background in IoT and multi-processing systems

Exposure to tools like NUnit, REST APIs, Azure DevOps, VSTS/TFS, GIT, Datadog, Swagger

Experience with hardware test equipment (Scope, Fluke, Spectrum analyzers)

Fluent English – verbal and written



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