
Quality Assurance Tester
6 days ago
QA & Technical Customer Support
Location:
Herzliya, Israel (On-site)
Employment Type:
Full-time
About the Role
We are looking for a skilled
QA & Technical Customer Support Engineer
to join our multi-disciplinary product team
This unique hybrid role combines hands-on
manual QA testing
with
technical support for global customers
, working across software (Frontend/Backend, Mobile), hardware, and embedded systems.
You'll be ensuring product quality while also being the go-to expert for troubleshooting customer issues — working closely with development teams and leveraging both manual and AI-assisted tools.
Your day-to-day will include:
Designing and executing manual test plans across various platforms (Web, Mobile, Embedded, Hardware)
Identifying, tracking, and resolving bugs and issues
Writing QA documentation: STP, STD, test reports, and quality metrics
Reproducing customer issues, analyzing logs, and delivering technical solutions
Using AI-driven tools for testing, log analysis, and customer support
Collaborating with cross-functional teams (Embedded, Backend, Frontend, Mobile)
Supporting QA and support process improvements through data insights and automation
Requirements
3–5 years of QA experience across DB, FE/BE, Mobile, Hardware & Software
Strong troubleshooting and log analysis skills –
must
Hands-on experience with QA tools (JIRA, TFS) and test equipment –
must
Solid understanding of QA processes and CI/CD workflows
Excellent documentation and reporting abilities
Independent, organized, and able to manage multiple priorities
Fast learner with strong interpersonal skills and a customer-focused mindset
Nice to Have
Experience with automation scripting (Python, C#)
Familiarity with AI-based testing and support tools
Background in IoT and multi-processing systems
Exposure to tools like NUnit, REST APIs, Azure DevOps, VSTS/TFS, GIT, Datadog, Swagger
Experience with hardware test equipment (Scope, Fluke, Spectrum analyzers)
Fluent English – verbal and written
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