Information Technology Support Specialist

3 days ago

Haifa, Haifa, Israel INSIGHTEC Full time

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery.

Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation.

Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing in and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment.

Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With over 450 employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo, and Europe, we offer in each region competitive perks and benefits.

Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.

  • What you will be doing:
  • Provide first and second-level technical support for employees
  • Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
  • Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
  • Administer user accounts, passwords, security policies, and backup systems
  • Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
  • Provide support for peripheral hardware, including printers, docking stations, monitors, and external devices
  • Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
  • Serve as the primary technical contact for shore-based office users

Maintain accurate IT asset inventory and ensure up-to-date documentation

  • What you have:
  • Minimum 5 years of experience in an enterprise IT Helpdesk environment.
  • Strong hands-on experience with:
  • Microsoft Windows 11 deployment and support
  • Microsoft Windows 7, 10 support
  • Office 365 suite, Exchange Online, SharePoint Online, Teams
  • Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft
  • AzureActive Directory (users, computers, and GPO management)
  • Proficiency in:-

Computer hardware setup and troubles

  • hooting-client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches and firewalls-PowerShell scripting for automation and troubleshooting
  • Excellent communication skills in English and Hebrew
  • Strong service orientation, self-motivation, and ability to work well in a team
  • Strong organizational and documentation skills

Fast learner, willing to expand knowledge in new IT technologies

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