Client Solutions Manager, Affiliates

Responsibilities
TikTok's Affiliates Team aims to help affiliates from various industries unleash their creative side, connect with our audience, and drive revenue and growth. You will be part of a high performing team of Brand and Performance Partnerships Managers and Client Solution Managers working on the most exciting opportunity of TikTok Shop.

As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing data driven insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, you'll identify opportunities and offer solutions that exceed client expectations, securing future investments.

• Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.

• Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.

• Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.

• Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.

• Share marketplace feedback and guide our advertising strategy;

• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;

• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.

• Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.

• Develop automated reports utilizing the company's internal data tools and Excel.

Qualifications
Minimum Qualifications

• Experience in media buying / user acquisition positions focused on performance marketing.

• Experience in account management/client service roles in digital marketing.

• Ability to analyze data and identify insights to assess campaign performance.

• Proactive attitude with excellent data analytical skills in Excel, SQL is a plus.

• Deep knowledge of digital advertising platforms and ecosystems with performance media buying and attribution models.

• Excellent communication and presentation skills

• Excellent verbal and written Hebrew and English language skills

Preferred Qualifications

• Experience in managing campaigns/accounts in the eCommerce industry

• Experience working in export marketing.

• Self-starter, fast learner with a start-up spirit.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​