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Director of Business Operations

2 weeks ago

Petah Tikva, Central District, Israel CommIT Full time

Commit is a global tech services company, headquartered in Israel and operating across NAMER and EMEA.

We specialize in Cloud, DevOps, Data, Cyber, and AI solutions — helping startups and enterprises accelerate their digital and GenAI transformation.

The Director of Business Operations plays a hands-on role at the intersection of strategy and execution, leading business operations through deep process analysis, data, BI, and AI-driven automation.

This role combines business analysis expertise with operational leadership to drive productivity, profitability, and scalable growth.

Key Responsibilities

  • Hands-on leadership of global business operations, designing and implementing smart, scalable, data-driven processes.
  • Act as a senior Business Analyst, leading end-to-end process analysis, requirements definition, and optimization across Sales, Delivery, Finance, and HR.
  • Design, build, and own KPI & BI frameworks, including dashboards and reporting layers, integrating CRM, ERP, and data platforms.
  • Lead process mapping, gap analysis, and business requirements for automation and AI initiatives.
  • Implement AI-powered tools and predictive analytics to improve decision-making, forecasting, and operational efficiency.
  • Work closely with the CEO, CFO, and business leaders to translate strategy into measurable, data-backed execution plans.
  • Standardize and continuously improve global operational processes across Israel, EMEA, and NAMER.
  • Promote a culture of data-driven decision-making, transparency, and continuous improvement.

KPIs & Outcomes

  • Increased productivity per FTE and improved delivery efficiency.
  • Improved margins, utilization, and forecasting accuracy.
  • Faster business cycles through automation and well-defined processes.
  • High-quality, real-time visibility into business performance via BI.
Requirements

Requirements & Qualifications

  • 5+ years of experience in Business Operations, Business Analysis, Information Systems–oriented roles.
  • Proven hands-on experience in process analysis, BI, and operational systems — not only management.
  • Strong background in process design, requirements gathering, KPI definition, and BI reporting.
  • Experience working with CRM, ERP, data platforms, and BI tools (e.g., Power BI, Tableau, Looker, etc.).
  • Familiarity with AI, automation, and data-driven operational models.
  • Experience in tech services environments (Cloud, DevOps, SaaS, AI).
  • Strong analytical mindset with the ability to connect business needs to systems and data.
  • Global mindset and experience working across regions and stakeholders.