Salesforce Technical Support Specialist

1 week ago

Tel Aviv, Tel Aviv, Israel inManage Full time ₪60,000 - ₪80,000 per year

iCloudius is looking for a skilled and dedicated Salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the Salesforce platform and a passion for customer service.

Responsibilities:

  • Ticket Management: Proactively monitor and manage the support queue, ensuring timely review and triage of all incoming requests.
  • Issue Investigation: Investigate and troubleshoot technical issues reported by users, meticulously documenting each step of the resolution process.
  • Direct Support: Respond to user tickets, providing clear, accurate, and professional guidance to resolve their issues efficiently.
  • Queue Oversight: Manage the overall support queue and track the status of tickets assigned to various team members, ensuring all items are handled promptly.
  • Service Improvement: Identify and implement opportunities to enhance the quality and efficiency of our support services.
  • Platform Optimization: Continuously improve the use of Salesforce for our support operations, finding new ways to streamline workflows and enhance the user support experience.
  • Knowledge Base Management: Maintain and expand our knowledge base by creating and updating articles for frequently encountered issues, empowering users to find solutions independently.

Requirements:

  • Proven experience in a technical support role, preferably with Salesforce.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Knowledge of Salesforce administration and functionalities is a plus.

  • Salesforce Technical Support Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel inManage Full time ₪40,000 - ₪60,000 per year

    iCloudius is looking for a skilled and dedicated Salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the Salesforce platform and a...

  • Technical Support Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪60,000 - ₪80,000 per year

    DescriptionWe are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we...

  • Salesforce Implementation Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Compie Pro Full time ₪60,000 - ₪80,000 per year

    We're Hiring:Salesforce Implementation SpecialistA leading healthcare company, currently running a large-scale project, is looking for a skilledSalesforce Implementation Specialist.Responsibilities:Translating business requirements into technical specificationLeading processes and driving internal and external system integrationsImplementing and managing...

  • Technical Architect, Mulesoft Israel

    1 week ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time ₪120,000 - ₪200,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Mid-Market Account Executive

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time ₪60,000 - ₪120,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Salesforce Technical Architect

    6 days ago

    Tel Aviv, Tel Aviv, Israel Deloitte Full time ₪120,000 - ₪180,000 per year

    Join our dynamic team atDeloitte Digitalas a Salesforce Technical ArchitectWe are seeking a highly skilled and innovative professional to work with both local and international organizations in a stimulating and challenging environment.Key Responsibilities:Collaborate closely with C-level executives to plan, design, and lead technology and development...

  • Principal Research Scientist, AI-driven Optimization

    2 days ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time $120,000 - $180,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Principal Research Scientist, AI-driven Optimization

    4 days ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time ₪120,000 - ₪240,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Territory Account Executive

    1 week ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time ₪120,000 - ₪180,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Salesforce and GenAI Tech Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Taboola Full time ₪80,000 - ₪120,000 per year

    Realize your potential by joining the leading performance-driven advertising company  As our Salesforce & GenAI Tech Specialist in our Tel Aviv office, you'll drive the adoption of Generative AI and Salesforce solutions across Taboola's business. You'll design and implement scalable tools and workflows, optimize processes, and translate business needs into...