Salesforce Technical Support Specialist

3 days ago

Tel Aviv, Tel Aviv, Israel inManage Full time ₪40,000 - ₪60,000 per year

iCloudius is looking for a skilled and dedicated Salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the Salesforce platform and a passion for customer service.

Responsibilities

● Ticket Management: Proactively monitor and manage the support queue, ensuring timely review and triage of all incoming requests.

● Issue Investigation: Investigate and troubleshoot technical issues reported by users, meticulously documenting each step of the resolution process.

● Direct Support: Respond to user tickets, providing clear, accurate, and professional guidance to resolve their issues efficiently.

● Queue Oversight: Manage the overall support queue and track the status of tickets assigned to various team members, ensuring all items are handled promptly.

● Service Improvement: Identify and implement opportunities to enhance the quality and efficiency of our support services.

● Platform Optimization: Continuously improve the use of Salesforce for our support operations, finding new ways to streamline workflows and enhance the user support experience.

● Knowledge Base Management: Maintain and expand our knowledge base by creating and updating articles for frequently encountered issues, empowering users to find solutions independently.

Requirements

● Proven experience in a technical support role, preferably with Salesforce.

● Strong analytical and problem-solving skills.

● Excellent communication skills, both written and verbal.

● Ability to work independently and as part of a team.

● Strong organizational skills and attention to detail.

● Knowledge of Salesforce administration and functionalities is a plus.

Qualifications
None

  • Salesforce Technical Support Specialist

    2 days ago

    Tel Aviv, Tel Aviv, Israel inManage Full time ₪60,000 - ₪80,000 per year

    iCloudius is looking for a skilled and dedicated Salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the Salesforce platform and a...

  • Technical Support Specialist

    1 day ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪60,000 - ₪80,000 per year

    DescriptionWe are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we...

  • Salesforce Implementation Specialist

    3 days ago

    Tel Aviv, Tel Aviv, Israel Compie Pro Full time ₪60,000 - ₪80,000 per year

    We're Hiring:Salesforce Implementation SpecialistA leading healthcare company, currently running a large-scale project, is looking for a skilledSalesforce Implementation Specialist.Responsibilities:Translating business requirements into technical specificationLeading processes and driving internal and external system integrationsImplementing and managing...

  • Technical Architect, Mulesoft Israel

    2 days ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time ₪120,000 - ₪200,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Silverfort Full time ₪60,000 - ₪120,000 per year

    DescriptionSilverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud...

  • Mid-Market Account Executive

    5 days ago

    Tel Aviv, Tel Aviv, Israel Salesforce Full time ₪60,000 - ₪120,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Technical Support Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel Wix Full time ₪40,000 - ₪80,000 per year

    Company Description Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful...

  • Technical Support Specialist

    1 week ago

    Tel Aviv, Tel Aviv, Israel Wix Full time ₪40,000 - ₪80,000 per year

    Company Description Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful...

  • Salesforce Service Cloud Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Check Point Software Full time ₪90,000 - ₪120,000 per year

    We're looking for a skilledSalesforce Service Cloud Specialistto lead and implement Salesforce-based solutions, manage end-to-end projects, and continuously optimize business processes across departments.What You'll Be Doing:Lead cross-functional CRM projects from planning to executionDesign and implement scalable Salesforce solutions using best practices...

  • Salesforce Technical Architect

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Peak Innovation Full time ₪90,000 - ₪120,000 per year

    אנחנו מחפשים Salesforce Technical Architectלהובלה טכנולוגית של צוות רב-תחומי, תפקיד בליבת העשייה הטכנולוגית הכולל הובלה של חדשנות בחברה גדולה, יציבה ומוצלחתתיאור התפקיד:הובלה מקצועית של צוותי פיתוח, יישום ומוצר...