
Salesforce Service Cloud Specialist
1 week ago
We're looking for a skilled
Salesforce Service Cloud Specialist
to lead and implement Salesforce-based solutions, manage end-to-end projects, and continuously optimize business processes across departments.
What You'll Be Doing:
- Lead cross-functional CRM projects from planning to execution
- Design and implement scalable Salesforce solutions using best practices and 3rd-party tools
- Hands-on configuration: Lightning pages, flows, custom fields, permissions, validation rules, and more
- Work closely with business stakeholders to understand and translate needs
- Solve real user issues and improve system logic
- Identify opportunities for innovation and process improvements
What You Bring:
- BA in Industrial Engineering, Information Systems, or equivalent
- 3–4 years of experience managing projects and customizing Salesforce (including Service Cloud)
- Strong project management skills
- Detail-oriented, organized, and analytical mindset
Excellent communication, troubleshooting, and interpersonal skills
Fluent in English – other languages are a plus
- Salesforce Admin certification – a strong advantage
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