Technical Support Specialist

2 days ago

Tel Aviv, Tel Aviv, Israel Wix Full time ₪40,000 - ₪80,000 per year
Company Description

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.

We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.

Job Description

As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product.

  • Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.

  • Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots.

  • Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback.

  • Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).

  • Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.

  • Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.

  • Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.

  • Uphold security and data-handling best practices when working with sensitive user information or logs.

Qualifications

This is a hybrid role requiring candidates to work 2.5 days per week from our Wix Office in TLV(campus) or Beer Sheva

  • Currently pursuing a Bachelor's in CS, IS, Engineering, or a related technical field.

  • Must have at least one year remaining until graduation (Fall 2026 or later).

  • Prior exposure to technical support or client-facing troubleshooting .

  • Solid web fundamentals: understand HTTP requests/responses, status codes, and JSON; comfortable using browser DevTools.

  • Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns.

  • Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps.

  • Strong client-facing communication: clear, empathetic writing and speaking; able to translate technical findings for non-technical audiences.

  • Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.

  • Technical Support Specialist

    15 hours ago

    Tel Aviv, Tel Aviv, Israel Wix Full time ₪40,000 - ₪80,000 per year

    Company Description Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful...

  • Customer Technical Support

    4 days ago

    Tel Aviv, Tel Aviv, Israel BonData Full time ₪40,000 - ₪60,000 per year

    Company DescriptionBonData is an AI-powered Virtual Data Connections platform that unlocks the value of siloed data in just 2 days. Our technology connects systems, databases, data lakes, warehouses, and files, automatically transforming them into one virtual data layer that drives growth initiatives. BonData enables real-time data preparation for AI...

  • Technical Support

    2 days ago

    Tel Aviv, Tel Aviv, Israel Miracle FinOps & TEM services By Tamar Full time ₪104,000 - ₪130,878 per year

    Miracle is looking for a talented Technical Support Specialist to be part of our global company.The team provides IT support Sunday to Thursday, 8:30am–5:30pm (flexibility required).Job DescriptionProvides technical support to executive management and global company employees, including:Support for O365 suite, MS Teams, Windows, Mac, and iOS cellular...

  • Application Support Specialist

    4 days ago

    Tel Aviv, Tel Aviv, Israel StoreNext Full time ₪80,000 - ₪120,000 per year

    Company DescriptionStoreNext, the largest and most experienced electronic B2B company in Israel, connects thousands of suppliers and clients for seamless and transparent trade transactions. With operations since 1998, StoreNext processes millions of transactions daily, amounting to tens of billions NIS in trade volumes annually. The company offers advanced...

  • Technical Support Specialist

    4 days ago

    Tel Aviv, Tel Aviv, Israel Upwind Security Full time ₪90,000 - ₪120,000 per year

    DescriptionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters....

  • Technical Support Specialist

    4 days ago

    Tel Aviv, Tel Aviv, Israel TA9 Full time ₪60,000 - ₪80,000 per year

    As a Technical Support Specialist, your area of responsibility will be working directly with our worldwide customers and daily interactions with our R&D team, supporting and implementing technological solutions for our clients.You will be the main focal point for providing professional services, solving integration issues, creating new product...

  • IT Support Specialist

    6 days ago

    Tel Aviv, Tel Aviv, Israel Moon Active Full time ₪40,000 - ₪80,000 per year

    Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.We're looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in...

  • Technical Sales Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Delta Legen Ltd. Full time ₪60,000 - ₪80,000 per year

    Technical Sales Specialist Israel | Full-time | Driver's license and personal vehicle – preferredDelta-Legen Ltd. is an Israeli company supplying a wide range of industrial solutions. We operate in the fields of metalworking, cutting and abrasive tools, and technological equipment. We cooperate with leading manufacturers from Europe, the USA, and Asia.We...

  • IT Support Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Exodigo Full time ₪60,000 - ₪80,000 per year

    Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community...

  • IT Support Specialist

    4 days ago

    Tel Aviv, Tel Aviv, Israel Exodigo Full time ₪120,000 - ₪180,000 per year

    Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community...