Technical Support Representatives – Afek Park, Rosh HaAyin

2 weeks ago

Rosh HaAyin Center District, Israel Verifone Full time ₪42,000 per year

Company Description

Verifone
is trusted by the world's leading brands for global payments. We power a flexible payments platform with devices, applications, services, acquiring, and more — eliminating complexity and expanding possibilities across every payment channel.

Operating in
165 countries
and processing
over $8 billion annually
, Verifone fosters an open ecosystem with
2,500+ integrations
and more than
four decades of expertise
.

At Verifone,
payments are a launchpad for growth
. Learn more about our global team and career opportunities at

.

Role Description

We are looking for
Tier-1 Technical Support Representatives
to join our
Customer Support Center in Rosh HaAyin (Afek Park)
.

This is a
full-time, on-site position
.

In this role, you will be responsible for providing
first-level technical support
to our customers, ensuring quick issue resolution and excellent service experience. You will troubleshoot payment and POS system issues, guide customers through solutions, and collaborate with internal teams to maintain high service standards.

Start Date:
October 27, 2025 (Training Course Launch)

Location:
Afek Park, Rosh HaAyin

Key Responsibilities

  • Provide
    technical assistance and troubleshooting
    for POS and payment solutions via phone and remote tools.
  • Respond to incoming customer inquiries promptly and professionally.
  • Diagnose software, hardware, and network-related issues.
  • Guide customers through step-by-step solutions and escalate complex cases when necessary.
  • Maintain accurate and detailed records of support activities.
  • Ensure high levels of
    customer satisfaction
    through clear communication and problem resolution.
  • Collaborate with Tier-2, QA, and R&D teams to continuously improve support processes.

Qualifications

  • Strong
    technical orientation
    and problem-solving skills.
  • Proven experience in
    customer support
    and ensuring
    customer satisfaction
    .
  • Proficiency in
    technical troubleshooting
    (hardware/software/network).
  • Excellent
    analytical skills
    and attention to detail.
  • Strong verbal and written communication skills in Hebrew; basic technical English required.
  • Ability to work effectively in a
    team-oriented, fast-paced environment
    .
  • Willingness to work
    full-time in shifts
    , including alternate Fridays and Saturday evenings.
  • Prior experience in the
    payments, POS, or technology industry
    is an advantage.
  • Bachelor's degree in a relevant field or equivalent practical experience — an advantage.

Preferred Technical Skills

  • Basic knowledge of
    SQL
    (e.g., SELECT queries, data checks).
  • General understanding of
    networking concepts
    (IP, ping, VPN).
  • Familiarity with
    Windows environments
    , installations, and remote support tools.
  • Experience working with
    CRM / ERP systems
    .
  • Prior exposure to
    POS systems or credit card processing
    – a strong plus.

Why Join Verifone?

  • Competitive hourly wage of 42₪
    , with benefits from day one.
  • Career development opportunities
    – clear paths to Tier-2, QA, or other advanced technical teams.
  • Meal card (Cibus)
    from day one.
  • Transportation provided
    from Petah Tikva, Rosh HaAyin, and Kfar Saba.
  • Comprehensive professional training on Verifone's payment solutions.
  • A collaborative environment where innovation and growth are encouraged.

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