Technical Support Specialist

7 days ago


Ramat Gan, Tel Aviv, Israel Boss Software Solutions Limited Full time

Technical Support Specialist (ERP, CRM & POS)

Location:
Ramat Gan (Diamond District / "Boursa")

Type:
Full-time (Sun-Thu, 09:00 – 18:00) + Rotational Fridays (1:3)

About the Role

We are looking for a tech-savvy and service-oriented
Technical Support Specialist
to join our team. In this role, you will be more than just a troubleshooter; you will be a professional guide for business owners, helping them master our
ERP, CRM, and POS systems
. Your mission is to provide high-quality, educational support that empowers our clients to manage their businesses more efficiently

What You'll Do (Day-to-Day)

  • Omnichannel Support:
    Provide expert technical assistance via Phone, Email, and WhatsApp.
  • Problem Solving:
    Troubleshoot and resolve software issues within our business management platforms.
  • Client Education:
    Guide business owners through system configurations and share best practices to optimize their workflows.
  • Case Management:
    Manage, document, and follow up on support tickets with high attention to detail.

What You Bring (Requirements)

  • Customer Experience:
    Proven background in customer service or technical support (Call center experience is a major plus).
  • Instructional Skills:
    The ability to simplify complex technical concepts and explain them patiently to non-technical users.
  • Technical Affinity:
    A strong interest in or familiarity with the software world (SaaS, ERP, or POS systems).
  • Language Proficiency:
    Native-level Hebrew and high-level English (Reading, Writing, and Speaking).
  • Flexibility:
    Ability to work full-time hours and participate in rotational Friday shifts (once every three weeks).

Who You Are

  • A natural
    Problem-Solver
    with a "Can-do" attitude.
  • Highly organized, patient, and articulate.
  • Able to thrive in a fast-paced, dynamic environment.
  • Eager to learn and stay updated on new software features.

-

good luck



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