IT Service Desk Specialist

2 weeks ago

Beit Shean North District, Israel DRS RADA Technologies Full time

DRS RADA is looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in
Beit Shean.
The Team provides IT support to DRS RADA's employees, responsible for user's equipment, accounts and more.

  • Provide end-user support, resolving technical issues and provides technical assistance.
  • Respond to requests for technical assistance (in person, via phone, email and ticket support center).
  • Basic troubleshooting of the local office network switches, access points and printers.
  • Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
  • Users, Groups, and Permissions management across all company systems\services.
  • Monitor and work with the Help desk support ticketing system (Freshservice).
  • Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
  • Create knowledge base articles and documentation on implemented solutions and system configurations.
  • Provide software and hardware technical assistance.

Requirements:

  • 2+ years of Help Desk/Service Desk experience.
  • Good Knowledge and troubleshooting skills for Microsoft OS and MacOS- Must.
  • Experience with hardware components (Desktops, Laptops, Switch, Firewall, Servers).
  • Experience with software deployment systems.
  • Experience with deployment of complex engineering and development software clients
  • Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) - Must.
  • Service orientation and great communication skills for communication with employees, VIP's and within the IT group- Must.
  • Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
  • Knowledge of information security principles and practices.
  • Ability to work under pressure.
  • Self-driven and motivated.
  • Accuracy and strong attention to details.
  • Familiarity with Office365 Admin Center, Zoom\MS Teams, Anti-Virus\EDR, DUO, EPM, OPSWAT, Kiteworks.
  • Communication skills: High level of English and Hebrew is required (verbal and written).

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