Production Engineer

2 weeks ago

Tel Aviv, Tel Aviv, Israel Moon Active Full time ₪60,000 - ₪80,000 per year

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

We're looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.

Responsibilities
  • Managing game escalations, including business and technical aspects
  • Performing in-depth troubleshooting including analytics events, reading and analyze game logs
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
  • Leading game campaigns and technical maintenance events end 2 end
  • Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
  • Providing solutions for complex issues that were escalated by other support levels
  • Collaborating with the Business, Operation, Support and R&D teams
Requirements
  • 2+ experience in Tier 2, Technical Support, Production Engineer or similar role
  • Proven experience with SQL and data analysis
  • Experience with system log analysis (Kibana/Coralogix)
  • Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
  • Experience working with REST APIs and WebSocket (Postman / hoppscotch)
  • Ability to understand flows and provide creative troubleshooting solutions
  • Multi-tasker, self-learner, highly motivated and a team player
  • Strong capabilities building organized processes and structured formal documentation.
  • Excellent verbal communication skills in Hebrew, English and Russian
Advantages
None
Benefits
None

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