
Customer Support Specialist
1 week ago
Company Description
ReaLo seamlessly digitizes any retail space, delivering advanced e-commerce technological and visualization capabilities to brick-and-mortar stores. Combining cutting-edge technology with screens and sensors, our platform enables retailers to provide data-driven dialogue from the first moment of a consumer's in-store journey. We are dedicated to reshaping the retail experience by merging physical and digital realms.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Tel Aviv District, Israel. The Customer Support Specialist will handle day-to-day customer inquiries, provide technical support, resolve issues to ensure customer satisfaction, and maintain a high level of professionalism. Duties will include communicating with customers via various channels, troubleshooting technical problems, documenting interactions, and escalating issues when necessary.
Qualifications
- Excellent customer support and customer satisfaction skills
- Strong interpersonal abilities, empathy, and active listening
- Proficiency in technical support, diagnostics, and troubleshooting
- Sharp analytical thinking with effective problem-solving capability
- Ability to work independently and collaborate within cross-functional teams
- Fluency in English; additional language skills (e.g., Hebrew, Arabic, Russian) are a plus
- Previous experience in a similar customer-centric or tech support role (1–3 years recommended)
- Patience, empathy, resilience; able to maintain professionalism under pressure
- Time-management skills—able to multitask and prioritize effectively
Bonus Points
Experience With Help Desk & Ticketing Platforms:
- Zendesk, Freshdesk, Jira Service Desk, Help Scout
Remote Support & Collaboration
- TeamViewer, AnyDesk, Zoom, Microsoft Teams, Slack, , Confluence
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