Customer Support Specialist
3 hours ago
Applied Spectral Imaging (ASI) is a global leader in biomedical imaging with a comprehensive product portfolio for Karyotyping, H&E, IHC and FISH analysis; providing Pathology, Cytogenetics and Research laboratories advanced imaging and analysis tools.
We are looking for a motivated and talented
Customer Support Specialist
Key Responsibilities:
· Install, calibrate, and maintain imaging systems (on-site and remote)
· Troubleshoot hardware, software, and network issues
· Provide prompt and professional support to customers worldwide
· Create and maintain service guides and troubleshooting materials
· Document service activities in Salesforce
· Train customers and distributor engineers
· Support R&D by collecting field data and customer feedback
· Travel internationally and work flexible hours as needed
What We're Looking For
· Bachelor's degree in biomedical engineering or related field
· years' experience in technical support, field service, or system installation (preferably in medical/biotech/high-tech)
· Strong problem-solving skills (hardware, software, network)
· Good English communication skills (written and verbal)
· Strong customer service orientation with the ability to build trust and maintain professional relationships
· Able to work independently and as part of a team
· Willingness to work flexible hours and travel frequently
Bonus Points For:
· Experience with CRM/Salesforce
· Familiarity with microscopes or biological samples
· IT background
· Spanish-speaking
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