Customer Support Representative

11 hours ago

Tel Aviv, Tel Aviv, Israel Weavy Full time ₪60,000 - ₪80,000 per year

About the Role:

We're looking for a
customer support hire to join one of the fastest growing startups in the world
. This is a rare opportunity to build the customer support function from the ground up alongside our founders, working directly with our community members across Weavy's different platforms while establishing the support systems and processes that will scale our customer experience.

You'll be the bridge between our cutting-edge platform and the users who depend on it daily. From answering technical questions to helping customers build their workflows, you'll be the friendly voice that guides our community through every challenge while gaining unprecedented exposure to startup growth and customer success excellence.

About Weavy:

Visual designers shape how information is understood and stories are told. As AI transforms creative work, we believe designers should be empowered to orchestrate and direct these new capabilities, not be replaced by them.

We're building a powerful web-based creative platform that brings professional editing, seamless collaboration, and AI capabilities together in a way that makes sense for visual teams. We're backed by top VCs and already used by design teams at major brands.

Responsibilities:

  • Customer Support
    : Provide comprehensive assistance to Weavy customers wherever they are (on-product customer support chat, email, Discord channel, and social media), ensuring every question gets a thoughtful, helpful and fast response
  • Technical Guidance
    : Help users troubleshoot issues, understand platform features, and optimize their workflows for maximum efficiency
  • Workflow Development
    : Assist customers in building and customizing their creative workflows, offering design insights and technical solutions
  • Customer Success
    : Proactively identify opportunities to improve user experience and contribute to customer retention and satisfaction
  • Voice of Customer:
    collecting feedback and insights from customers to lead product roadmap and GTM efforts
  • Knowledge Center:
    Create and update high-quality articles, guides, and tutorials for the Knowledge Center.


Qualifications:

  • Art/Design university graduate
    (highly preferred)
  • Perfect English
    (native or native-level)
  • Strong technical knowledge
    and ability to quickly understand complex software platforms
  • Design expertise
    with solid understanding of creative workflows and visual design principles
  • Experience with generative AI
    tools and platforms
  • Exceptional interpersonal skills
  • naturally empathetic, patient, and skilled at clear communication
  • Strong work ethic
  • ready to work long hours and handle high-volume support requests
  • Curious mindset
  • loves asking questions and diving deep to understand customer needs
  • Startup mentality
  • adaptable, proactive, and thrives in fast-paced environments

  • Customer Success Representative

    1 week ago

    Tel Aviv, Tel Aviv, Israel FINQ Full time ₪70,000 - ₪120,000 per year

    About UsFINQ is on a mission to democratize investment and pension management by replacing outdated, conflicted systems with AI-driven financial products and services. We deliver transparent, personalized solutions—like SEC-compliant products in the U.S. and a revolutionary digital pension platform in Israel. FINQ was founded by Nir Zuk, a technology...

  • Customer Support Student position

    11 hours ago

    Tel Aviv, Tel Aviv, Israel Connecteam Full time ₪40,000 - ₪60,000 per year

    Location: Tel Aviv, IsraelAbout The CompanyConnecteam is a fast-growing startup that is on a mission to change the deskless work experience. With over 2.7B deskless workers across the globe, the challenges and capabilities for advancement are endless. We are growing our team and are looking for talented, passionate, and driven Support Representatives to join...

  • Sales Development Representative

    11 hours ago

    Tel Aviv, Tel Aviv, Israel Hexight Full time ₪90,000 - ₪120,000 per year

    Company DescriptionHexight helps businesses navigate supply chain uncertainty and make smarter, faster decisions. Our solutions enable companies to plan beyond static forecasts, turn disruptions into opportunities, and see the impact of every decision before making it. Hexight is committed to turning uncertainty into a competitive advantage and empowering...

  • Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪70,000 - ₪120,000 per year

    Welcome to the future of cloud networking and securityCato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more)....

  • Experienced Business Support

    7 days ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪60,000 - ₪90,000 per year

    DescriptionWe are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we...

  • Customer Support Outsource Coordinator

    7 days ago

    Tel Aviv, Tel Aviv, Israel wolt Full time ₪40,000 - ₪60,000 per year

    SupportTel Aviv-Yafo, IsraelFull-timeSave role for laterCreate an alertAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the...

  • Business Development Representative

    4 days ago

    Tel Aviv, Tel Aviv, Israel JFrog Full time ₪60,000 - ₪80,000 per year

    At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be...

  • Customer Success Manager

    11 hours ago

    Tel Aviv, Tel Aviv, Israel hear Full time ₪60,000 - ₪80,000 per year

    About usHear is an innovative early-stage startup dedicated to shaping the future of conversational intelligence. We are passionate about AI, technology, and addressing real-world challenges. We uphold high safety standards for our products and foster a collaborative environment with exceptional people.About the roleWe are looking for a proactive and...

  • Head of Customer Success

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel BYC Full time ₪70,000 - ₪120,000 per year

    Company DescriptionBYC provides solutions for a variety of startups and growing companies.One of our Clients is a fintech Company.Role DescriptionAs the Head of Customer Success, you'll be at the heart of building and scaling our customer success operations. Reporting directly to the COO & Co-Founders, you will shape how Celery engages customers, from the...

  • Business Development Representative

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel DealHub Full time ₪104,000 - ₪130,878 per year

    Company DescriptionDealHub offers a complete quote-to-revenue solution designed to accelerate sales processes. As the only low-code commerce engine that balances customizability with business agility, DealHub's integrated solution enables mid-market and enterprise leaders to streamline their teams and processes, execute deals faster, and efficiently create...