Technical Support Representative

12 hours ago

Tel Aviv, Tel Aviv, Israel WiseStamp Full time ₪40,000 - ₪60,000 per year

About Us

WiseStamp is the leading email signature management platform, helping businesses and professionals elevate their brand identity with every email they send. Trusted by over
1 million users
and
18,000+ companies
worldwide, our award-winning SaaS solution makes it easy to manage and scale branded email signatures across entire organizations, turning everyday emails into powerful marketing assets.

With a strong track record of innovation and growth, WiseStamp is proud to help companies look their best and make every message count.

Job Description:

As a Tier 2 Support Agent at WiseStamp, you will be crucial in providing our clients with advanced technical support. You will handle complex technical issues, prioritize tasks, and deliver outstanding customer service in a fast-paced environment. This role requires excellent communication skills, the ability to work effectively under pressure, and a strong understanding of email processes and IT systems. In addition, you will partner with our Sales team as the technical subject-matter expert, supporting calls with prospects that require deeper technical explanation of our solution to help convert them into customers
.

Who You Are:

  • You deliver exceptional customer service and genuinely care about creating a positive customer experience
  • You stay calm under pressure and know how to prioritize in a dynamic, fast-moving environment
  • You're organized, detail-oriented, and have a strong service mindset
  • You communicate clearly and confidently in client-facing situations
  • You're a strong troubleshooter with solid multitasking abilities
  • You're independent, accountable, and comfortable owning your work
  • You enjoy collaborating and thrive in a team-oriented atmosphere

Technical Skills

  • 2+ years of Tier II experience in a SaaS company
  • Strong IT skills and a deep understanding of email processes and protocols
  • Hands-on experience with domains, Google Workspace, Outlook exchanges, and email/network integrations
  • Experience with API integrations and system-to-system connectivity
  • Customer-service orientation with familiarity using CRM systems and support tools

What You'll Do:

  • Provide Tier 2 technical support to clients via email, chat and phone including during US hours, Sunday - Thursday.
  • Resolve escalated technical issues related to email signatures, domains, Google and Outlook exchanges, and other IT-related queries.
  • Utilize your expertise in IT skills, email protocols, and system integrations to troubleshoot and resolve complex issues efficiently
  • Liaison between support and RnD for escalated issues
  • Demonstrate a customer-centric approach and ensure a high level of customer satisfaction through prompt and accurate responses
  • Maintain up-to-date knowledge of WiseStamp's products, services, and integrations to deliver comprehensive support solutions
  • Contribute to process improvements and knowledge sharing within the support team
  • Sales enablement for our Sales department

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