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Help Desk Support
6 hours ago
Job Title: Help Desk Support
Role Responsibilities:
Provide professional and reliable technical support to company employees, maintaining a high level of service and professionalism
Troubleshoot hardware, software, and peripheral issues
Provide technical support for company systems, including endpoint updates and upgrades
Manage and track support requests using the company's ticketing system, including documentation and reporting of issues and solutions
Install, configure, and manage an internal ticketing system
Implement and enforce the company's information security policies
Requirements:
At least
2 years
of experience in
Help Desk Support
(remote and on-site)
– mandatory
Experience in system maintenance and management, including endpoint configuration and upgrades
– mandatory
Strong knowledge of
Office 365, networking, printers, and general technical troubleshooting
– mandatory
Experience with user management in
Active Directory
– mandatory
Experience and knowledge in setting up new IT environments
– mandatory
Familiarity with
Microsoft 365 platforms – mandatory
Experience creating and deploying computer images (
IMAGE
) for new workstations
– mandatory
Experience managing advanced multimedia systems
Full proficiency with
Windows 10/11 operating systems
– mandatory
Proven experience handling incidents, troubleshooting, deploying updates, and providing ongoing support
– mandatory
Experience with remote control tools and on-site user support
– mandatory
Networking knowledge, including understanding communication protocols and basic network troubleshooting