Customer Success Manager

8 hours ago

Toronto Ontario Israel riverside Full time ₪80,000 - ₪120,000 per year

For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside's technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

About the Customer Success Team

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.

On your day-to-today

You will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You'll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours.

What you bring to the table:

  • At least 2 years of experience in customer success/ customer support in a SaaS environment.
  • Experience managing a high velocity of accounts
  • Desire to work remotely in a fast-paced startup environment
  • Passion to apply your tech-savviness to learn Riverside's product functionality
  • An ability to excel in achieving KPIs and targets
  • Strong verbal and written communication skills in English
  • Strong analytical and problem-solving skills
  • Ability to prioritize, organize, and execute multiple tasks with deadlines

Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices

  • Enterprise Sales Manager

    8 hours ago

    Toronto, Ontario, Israel riverside Full time $120,000 - $240,000 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • Sales Manager, SMB

    8 hours ago

    Toronto, Ontario, Israel riverside Full time ₪120,000 - ₪180,000 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • Customer Success Manager

    8 hours ago

    Singapore, , Israel Cellebrite Full time $80,000 - $120,000 per year

    Company Overview:Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...

  • Customer Success Manager

    8 hours ago

    London, Israel Algosec Full time £60,000 - £120,000 per year

    At AlgoSec, what you do matters  Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.  Join our global team, securing application connectivity, anywhere.  We are the leader in hybrid, multi-cloud cybersecurity for secure...

  • Customer Success Manager

    8 hours ago

    Canada, Israel Algosec Full time ₪80,000 - ₪120,000 per year

    At AlgoSec, what you do matters  Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere.  We are the leader in hybrid, multi-cloud cybersecurity for secure...

  • Business Development Representative

    8 hours ago

    Toronto, Ontario, Israel ZIM Full time ₪60,000 - ₪120,000 per year

    At ZIM, we're creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.With ZIM, you'll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe. Main...

  • Customer Success Manager

    2 weeks ago

    Israel Azami Global Full time ₪60,000 - ₪120,000 per year

    About UsWe create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally.LocationWe are located in the brand-new Azrieli Office...

  • Customer Success Manager

    9 hours ago

    Berlin, BE, Israel Aidoc Full time ₪60,000 - ₪120,000 per year

    Aidoc is recruiting a Customer Success Manager in Europe. Join our team Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc's exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the...

  • Customer Success Manager

    8 hours ago

    Remote, Israel Confluent Full time ₪90,000 - ₪120,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join...

  • Customer Success Manager

    8 hours ago

    Holon, Center District, , Israel DealHub Full time ₪90,000 - ₪120,000 per year

    DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that DealHub's full functionality and...