Customer Success Manager

3 days ago

Israel Azami Global Full time ₪60,000 - ₪120,000 per year

About Us

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally.

Location

We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station

What you will be doing:

As a Customer Success Manager, you'll be the main point of contact for our key clients, building strong, lasting partnerships. You'll focus on nurturing relationships, addressing concerns, and identifying opportunities for growth and retention. You'll also play a pivotal role in driving account expansion, identifying upsell and cross-sell opportunities, and contributing to overall revenue growth by aligning client success with commercial outcomes.

You'll work closely with internal teams and external partners to ensure a seamless, high-quality experience for our clients. Using data to monitor satisfaction, track agreements, and understand client behavior, you'll help drive value, retention, and revenue.

Who are you?

You're customer-focused, proactive, and commercially minded. You love building relationships, solving problems, and helping clients succeed. With strong communication and people skills, you thrive in fast-moving environments, use data to guide decisions, and manage multiple priorities with confidence.

Key Roles and Responsibilities

  • Serve as the main point of contact for key clients, building and maintaining long-term partnerships.
  • Understand client needs, identify pain points, and ensure satisfaction and retention.
  • Identify and implement strategic growth and upsell / cross-sell opportunities.
  • Collaborate with internal teams to deliver a seamless customer experience.
  • Monitor account health, proactively address risks and opportunities.
  • Analyze customer data to track performance, revenue, and satisfaction.
  • Maintain oversight of client agreements and deliverables.

Requirements:

  • 3–6 years of experience in B2B/B2C Customer Success (must have CS experience)
  • Proven record of achieving retention and growth targets
  • Strong communication, problem-solving, and relationship management skills
  • Commercial mindset and analytical approach
  • Basic Excel and data analysis skills; understanding of CS metrics
  • CRM experience required (HubSpot – advantage)
  • Excellent English; additional languages are an advantage
  • Full-time, based in Israel
  • Schedule: Mon–Fri, (9 hour work day, Friday half-day)
  • Hybrid: 3 days in office (Mon, Tue, Thu), 2 days WFH
  • US hours, with occasional morning responses
  • Willingness to travel abroad 2-3 times per year for conferences or client meetings

Desires Characteristics:

  • Strong collaborator and relationship builder
  • Analytical, proactive, and results-driven
  • Team player with a positive, "can-do" attitude
  • Able to prioritize and perform under pressure

  • Customer Success Manager

    1 week ago

    Israel Zip Full time ₪80,000 - ₪120,000 per year

    The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to...

  • Customer Success Manager

    2 weeks ago

    Israel onebeat Full time $90,000 - $120,000 per year

    We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams.You will manage a customer portfolio and drive measurable outcomes aligned with their business goals....

  • Customer Success Manager

    1 week ago

    Remote, Israel Confluent Full time ₪120,000 - ₪240,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to...

  • Customer Success Manager

    2 weeks ago

    Israel Nayax Full time ₪60,000 - ₪80,000 per year

    נאייקס, חברת פינטק גלובלית (נסחרת בנאסד"ק ובבורסה בת"א: NYAX) ומהווה ספקית מובילה של פתרונות תשלום ללא מגע, מעורבות צרכנית וניהול עסקי עבור תחום הקמעונאות.לנאייקס ישראל דרוש\ה Customer Success Manager לניהול...

  • Dispatch & Customer Operations Manager

    2 weeks ago

    Israel Orca-AI Full time ₪60,000 - ₪120,000 per year

    At Orca AI, we're dedicated to advancing the maritime industry with intelligent navigation solutions that prevent collisions and save lives. Our vision is to enhance safety in congested waterways and deep waters by reducing human-caused errors through intelligent automation.Our technology empowers Captains and Officers on the bridge with real-time, accurate...

  • Dispatch & Customer Operations Specialist

    7 days ago

    Israel Orca-AI Full time ₪40,000 - ₪80,000 per year

    At Orca AI, we're dedicated to advancing the maritime industry with intelligent navigation solutions that prevent collisions and save lives. Our vision is to enhance safety in congested waterways and deep waters by reducing human-caused errors through intelligent automation.Our technology empowers Captains and Officers on the bridge with real-time, accurate...

  • Product Manager

    3 days ago

    Israel RudderStack Full time ₪90,000 - ₪120,000 per year

    About RudderStackAt RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain...

  • Product Manager

    7 days ago

    Israel Kayhut Full time ₪60,000 - ₪120,000 per year

    About The PositionWe're looking for an experienced product manager to join our team and lead innovative, complex technology products from vision to delivery.This is a key role that combines business understanding, technical insight, and hands-on collaboration with our R&D and customers.Responsibilities:Analyze customer needs to guide product direction Lead...

  • Senior Product Manager

    5 days ago

    Israel Gloat Full time ₪100,000 - ₪120,000 per year

    About the company:Gloat transforms organizations into Exponential Enterprises where AI amplifies human potential rather than replacing it. Our platform empowers employees to become Exponential Contributors by breaking work down to skills and tasks, identifying the best opportunities for AI automation and augmentation, and orchestrating intelligent...

  • Revenue Operations Manager

    2 weeks ago

    Israel WSC Sports Full time ₪120,000 - ₪240,000 per year

    WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports' platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities...