Customer Success Manager
2 weeks ago
נאייקס, חברת פינטק גלובלית (נסחרת בנאסד"ק ובבורסה בת"א: NYAX) ומהווה ספקית מובילה של פתרונות תשלום ללא מגע, מעורבות צרכנית וניהול עסקי עבור תחום הקמעונאות.
לנאייקס ישראל דרוש\ה Customer Success Manager לניהול וליווי לקוחות חדשים ולקוחות אסטרטגיים, עם דגש על יצירת ערך מתמשך, שימור לקוחות והרחבת ההכנסות. התפקיד משלב הבנה טכנית עם ראייה עסקית וכולל אחריות מלאה על ניהול מחזור חיי הלקוח – משלב ה-Onboarding ועד לצמיחה ו-Upsell
תחומי אחריות:
- ניהול לקוחות חדשים – אחריות על קליטה, הדרכה וליווי בשלב ההטמעה.
 - הגדלת מכירות קיימות (Upsell / Cross-sell) – זיהוי הזדמנויות עסקיות ושדרוג היקף הפעילות.
 - ליווי לקוחות אסטרטגיים – שמירה על שביעות רצון גבוהה והבטחת ערך מתמשך.
 - מעקב שוטף אחר פעילות הלקוחות ונקודות מפתח .
 - מתן מענה טכני-עסקי – כולל פתרון בעיות, עבודה מול צוותי פיתוח/תמיכה ותיאום צרכים.
 - ניהול תקשורת רציפה עם מקבלי החלטות אצל הלקוח.
 - קביעת פגישות שבועיות הכולל שימור לקוח וחיזוק קשרים
 
- ניסיון קודם בתפקיד טכני-שירותי (כגון: תמיכה טכנית, Customer Support או Customer Success) – יתרון לניסיון בחברות המשלבות חומרה ותוכנה.
 - יכולת למידה מהירה והבנה טכנית טובה.
 - פרואקטיביות, יכולת זיהוי בעיות ומתן פתרונות יצירתיים.
 - כישורי תקשורת מצוינים בכתב ובע"פ, כולל ניהול קשר שוטף עם לקוחות עסקיים.
 - יכולת עבודה עצמאית ובמקביל שיתוף פעולה עם צוותים שונים בארגון.
 - אנגלית ברמה טובה.
 
משרה זמנית (8 חודשים) – החלפה לחופשת לידה.
Learn More about NayaxNayax is a global fintech company (NASDAQ; TASE: NYAX) providing an end-to-end platform for payments, consumer engagement, and business operations.
Founded in 2005, Nayax empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 50+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,100 employees across 11 global offices, Nayax operates in 62+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments — just a short walk from the train station and designed for collaboration and growth.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
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