Customer Success Manager

2 weeks ago

Israel onebeat Full time $90,000 - $120,000 per year

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. 

This role blends account ownership, project execution, and strategic collaboration across internal teams.

You will manage a customer portfolio and drive measurable outcomes aligned with their business goals.

What You Will Do

Onboarding & Delivery Execution

  • Lead customer onboarding and ensure seamless go-lives.
  • Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
  • Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion

  • Identify upsell and expansion opportunities through ongoing engagement.
  • Collaborate with Sales and Account teams to support growth initiatives.
  • Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration

  • Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
  • Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility

  • Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
  • Provide regular updates to senior leadership on customer health, risks, and success metrics.
Requirements
  • 3+ years of experience in Customer Success.
  • Experience working with retail and/ or supply chain environments- Advantage.
  • Educational Qualification: Bachelor's degree required; Master's degree preferred.
  • Excellent communication and relationship-building skills.
  • Strong analytical skills; proficiency in Excel required, SQL.
  • Highly organized, dependable, and comfortable managing multiple priorities.
  • Ability to work cross-functionally.

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