Technical Account manager

19 hours ago


Tel Aviv, Tel Aviv, Israel YozmaTech Full time ₪60,000 - ₪120,000 per year


Role
Description

  • Strong
    architecture skils and ability to explain technology to EMEA
    customers.
  • Establish
    and nurture relationships with top-tier EMEA customers'
    decision-makers.
  • Provide
    timely recommendations and proactive assistance to achieve customer
    outcomes.
  • Serve
    as a guide, ensuring customers maximize the value of our products
    and services.
  • Cultivate
    Trusted Advisor relationships, offering insights and strategic
    guidance.
  • Keep
    customers informed about technological changes impacting their
    operations.
  • Ensure
    proactive communication during service disruptions, maintaining
    transparency.
  • Advocate
    for customers during high-severity cases, fostering long-term
    partnerships.
  • Provide
    technical support within SLAs, replicating and troubleshooting to
    resolution.
  • Independently
    handle incoming tickets professionally, demonstrating technical
    expertise.
  • Collaborate
    with Engineering and Product teams to address customer needs and
    drive improvements.

Qualifications

  • At
    least 5 years of relevant work experience in the cybersecurity
    field in
    customer success, consulting, post-sales
    technical account management,
    and similar roles.
  • Strong
    technical background and problem-solving skills.
  • Project
    management skills, with proven results working as a trusted advisor
    to drive business value for customers, including the ability to
    interact with client teams at various levels of technical and
    non-technical depth.
  • Exceptional
    communication in English and interpersonal skills.
  • Proactive
    and self-motivated, with the ability to work independently.
  • Willingness
    to travel as needed to support customer engagements, including
    [specify approximate percentage or frequency].
  • Strong
    problem-solving and analytical abilities
  • Bachelor's
    degree in Business, Engineering, or related field



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