Technical Services Specialist
6 hours ago
לחברה המתמחה בשירותי איתור ומיגון לכלי רכב דרוש/ה תומך/ת טכני/ת למשרה מלאה
מיקום: אזור (צמוד לחולון)
תיאור התפקיד:
*מתן תמיכה טכנית ללקוחות בארץ ובחו"ל
*טיפול בתקלות במערכות SaaS, ניתוח לוגים, איתור שורש תקלה ושחזור תרחישי לקוח
* פתיחת תקלות ובאגים לצוותי הפיתוח במערכות TFS/Azure DevOps
מה תביאו איתכם?
ניסיון קודם בתמיכה טכנית בארגונים גלובליים - חובה
אנגלית ברמה גבוהה מאוד (כתיבה ודיבור) – חובה
היכרות עם תהליכי SaaS, קריאת לוגים ופרוטוקולים כמו HTTP / API / JSON
ניסיון עם Zendesk – יתרון
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