Helpdesk / Tier 2 IT Support

6 days ago

Rishon LeZiyyon, Central District, Israel ABRA Full time ₪40,000 - ₪80,000 per year
DESCRIPTION

We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team.

This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators, handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments.

Key Responsibilities

  • Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
  • Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
  • Assist with configuration, monitoring, and administration of 365 services.
  • Support user identity and access management (Azure AD, permissions, and security policies).
  • Document technical procedures, incidents, and known issues for knowledge sharing.
  • Collaborate with the infrastructure and migration teams on ongoing projects.
  • Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.
REQUIREMENTS

Requirements

  • 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher).
  • Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune).
  • Familiarity with Azure AD, user management, and security configurations.
  • Strong troubleshooting and analytical skills.
  • Experience with Windows Server, Active Directory, and Group Policy.
  • Excellent communication and documentation skills (English – professional level).

  • Senior R&D Support

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel Ucl Group Full time ₪90,000 - ₪120,000 per year

    לחברה גדולה במרכז הארץ דרוש/ה Senior R&D Support התפקיד הכולל: תפעול ניטור ותחזוקה של מערכות ברמת תמיכה Tier 3-4, ניהול מוצר ותמיכה מורכבת למפתחים, עבודה מול ממשקים רבים בחברה ועוד.דרישות המשרה: – 7 שנות ניסיון...

  • Digital Operations Specialist

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel ABRA Full time ₪104,000 - ₪130,878 per year

    DESCRIPTIONabra is hiring an Operations and Production SpecialistAs part of the role, responsibilities include operating and monitoring production systems, troubleshooting critical service incidents, supporting deployments in cloud environments, leading initiatives to improve system availability and performance, and coordinating operational processes across...

  • Commercial Planning

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel Diageo Full time ₪105,225 - ₪175,375 per year

    Job Description :Commercial Planning & Activation Manager, GuinnessAbout usWith over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test...

  • Front Desk Coordinator

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel ABRA Full time ₪40,000 - ₪60,000 per year

    DESCRIPTIONabra is seeking an experienced and highly organized Administrative Manager to join our team and manage the front desk at our Ra'anana office. This is a key position that combines office management, executive support, and front-desk responsibilities in a dynamic and fast-paced environment.Responsibilities:Oversee day-to-day office operations,...

  • Secretary to VP Marketing

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel ZIM Full time ₪40,000 - ₪80,000 per year

    Find your Z Factor.Join ZIM, where you can make an impact, take on meaningful challenges, and grow both personally and professionally in an innovative global company.We are looking for Secretary to VP Marketing & Sales to join our team.As part of this role, you will be responsible for:Manage the VP's calendar, schedule, and preparation for meetings,...

  • CRM Dynamics 365 Developer

    13 hours ago

    Rishon LeZiyyon, Central District, Israel ABRA Full time ₪60,000 - ₪80,000 per year

    DESCRIPTIONabra's CRM Division is hiring a Dynamics CRM DeveloperJoin our CRM Division and take part in developing complex, large-scale On-Premise Dynamics CRM systems that support core business operations.We're looking for a skilled developer who's passionate about building impactful CRM solutions and working in a collaborative, innovative environment.What...

  • CPP Engineer

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel ABRA Full time ₪90,000 - ₪120,000 per year

    DESCRIPTIONabra R&D Solutions is looking for a C++ Developer.Abra R&D Solutions leads the market by adopting innovative technologies & providing top-notch development solutions, and now we are looking for you – a talented C++ developer to join our growing team.As part of the role, you will:Develop real-time software libraries and mathematical libraries in...

  • Manager, Commercial Growth Plan

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel Diageo Full time ₪110,000 - ₪184,000 per year

    Job Description :Job TitleManager, Commercial Growth PlanLocation: 3 World Trade, New YorkAbout Diageo:With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. Join us and you'll collaborate, explore,...

  • Substitute Teacher

    2 weeks ago

    Rishon LeZiyyon, Central District, Israel Indian River State College Full time ₪38,000 - ₪56,000 per year

    Job DescriptionJob DescriptionQUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:The qualifications and skill requirements for this position include:A minimum of an Associate Degree, from an accredited institution preferably in a field related to Education, Human Relations, Career and Technical Education, or other relevant academic disciplines.A minimum of two...

  • Salesforce Consultant

    4 days ago

    Rishon LeZiyyon, Central District, Israel ABRA Full time

    DESCRIPTIONWe are hiring a Salesforce Implementer to join one of our key financial clients . This is a great opportunity to lead complex Salesforce projects end-to-end within a dynamic and highly technological environment.REQUIREMENTSJob Requirements:Salesforce Implementer with at least 2 years of hands-on experience in Service Cloud, Sales Cloud, and...