Technical Support Engineer

1 day ago

Ramat Gan, Tel Aviv, Israel Unilink Ltd. Full time ₪40,000 - ₪80,000 per year

Technical Support Engineer (Tier 2)

We are looking for a skilled and motivated
Tier 2 Technical Support Engineer
to join our IT support team. In this role, you will handle complex technical issues, collaborate with cross-functional teams, and take part in organization-wide technology initiatives and system upgrades.

Responsibilities:

  • Handle hardware and software incidents escalated from Tier 1 support.
  • Analyze logs and identify root causes to ensure effective problem resolution.
  • Escalate complex issues to Tier 3 with clear, detailed documentation.
  • Meet organizational SLA targets for response and resolution times.
  • Collaborate closely with development, networking, infrastructure, and system teams.
  • Provide direct support to internal teams and system users.
  • Lead and participate in cross-departmental projects such as system upgrades and new technology implementations.

Requirements:

  • Proven experience in
    Tier 2 technical support
    –
    Must
  • Strong knowledge of
    hardware and software
    troubleshooting –
    Must
  • Experience with
    log analysis
    and
    diagnostic tools
    –
    Must
  • Familiarity with
    operating systems, networks, and communication protocols
    –
    Must
  • Excellent problem-solving and communication skills.
  • Team player with the ability to work independently and take ownership.
  • High commitment to service quality and customer satisfaction.

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