Tier 3 Tech Support Engineer

19 hours ago

Herzliya, Tel Aviv, Israel CYREN Full time ₪60,000 - ₪120,000 per year

Position Overview:

The Tier 3 Tech Support Representative serves as the final point of resolution for Cyren customers encountering problems with our products.  You will troubleshoot and resolve complex technical issues that may impede our customer's ability to use our solutions, addressing customer issues with a calm and methodical approach that instills confidence and ensures customer satisfaction. You will need to become a subject matter expert for Cyren products and ensure quality of service and SLA compliance.

Responsibilities:

  • Ensure Cyren is delivering high quality customer service via telephone and email or other appropriate communication channels.
  • Support internal and external customers on Cyren's cloud security solutions.
  • Act as Subject Matter Expert in select technological areas to support team members.
  • Acquire and document in-depth technical knowledge of Cyren products and services.
  • Reconstruct complex customer environments in order to optimize our products.
  • Help customers during installation and operation of our solutions.
  • Maintain a high level of awareness to email security topics, fraud and spam risks, prevention techniques and technologies.

Skills and Experience:

  • Excellent troubleshooting and problem-solving skills.
  • Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
  • Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
  • Advanced knowledge of Microsoft Windows: system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory, etc.
  • Good understanding of: DNS, Web proxies, Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions
  • High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
  • 3+ years of experience in tech support
  • Willingness to work on-call shifts 24/7
  • Experience with virtualization infrastructure, private and public: VMWare, Hyper-V, AWS, Azure, or Rackspace - advantage
  • Programming or scripting experience - advantage
  • Ability to work in a distributed and multi-cultural environment
  • Fluent in English

  • Customer Support Specialist

    19 hours ago

    Herzliya, Tel Aviv, Israel Payouts Full time ₪60,000 - ₪120,000 per year

    Customer Support Manager - Driving Client Growth & Support is redefining how enterprises manage vendors and payouts. We're building the financial infrastructure of the future — API-first, AI-native, and globally connected.This position isn't just for a "ticket closer." We're looking for someone who owns support end-to-end across B2B and B2C, builds...

  • Tier3 Support Lead

    2 weeks ago

    Herzliya, Tel Aviv, Israel Pontera Full time ₪90,000 - ₪120,000 per year

    As a Tier 3 Support Lead, you will serve as the central point for investigating and resolving complex technical issues raised by teams across the company, primarily from Customer Success. You will collaborate closely with senior developers, product managers, security experts, and other stakeholders to analyze data, identify root causes, and implement...

  • Tier3 Support Lead

    2 weeks ago

    Herzliya, Tel Aviv, Israel Pontera Full time ₪120,000 - ₪180,000 per year

    Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA...

  • Tier3 Support Lead

    19 hours ago

    Herzliya, Tel Aviv, Israel Pontera Full time $80,000 - $120,000 per year

    Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500...

  • Technical Service Specialist- Tier 1

    19 hours ago

    Herzliya, Tel Aviv, Israel SolarEdge Full time ₪120,000 - ₪180,000 per year

    Power the Future with usAt SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean,...

  • Cyber Tech Engineer

    2 weeks ago

    Herzliya, Tel Aviv, Israel UBS Full time ₪90,000 - ₪120,000 per year

    IsraelInformation Technology (IT)Group FunctionsJob Reference #326518BRCityHerzliya PituachJob TypeFull TimeYour roleAre you passionate about security and cloud technologies? You find no rest until you understand the security implications of software and hardware? Do you like to be challenged and encouraged to learn and grow professionally? We're looking for...

  • Technical Support Engineer

    19 hours ago

    Herzliya, Tel Aviv, Israel Finonex Full time ₪40,000 - ₪80,000 per year

    Finonex is looking for a talented Support Engineer to join our Customer Experience team.You'll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.Within our B2B2C model, you'll collaborate directly with brokers' stack...

  • Unity Tech Lead

    1 week ago

    Herzliya, Tel Aviv, Israel Playtika Full time ₪90,000 - ₪120,000 per year

    Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We're on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.From our start as a small mobile games company founded in Israel...

  • Engineering Tech Lead

    19 hours ago

    Herzliya, Tel Aviv, Israel Ecoplant Full time ₪90,000 - ₪120,000 per year

    Ecoplant is a fast-growing, award-winning AI-based SaaS company on a mission to create a greener, smarter industrial world. We help industrial plants reduce energy waste, CO₂ emissions, and unplanned downtime by bringing automation, visibility, and intelligence to compressed air systems. Our innovative platform modernizes outdated infrastructure, enabling...

  • Technical Support Engineer

    5 days ago

    Herzliya, Tel Aviv, Israel Finonex Full time ₪40,000 - ₪80,000 per year

    Finonex is looking for a talented Support Engineer to join our Customer Experience team.You'll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.Within our B2B2C model, you'll collaborate directly with brokers' stack...