Customer Support Specialist

21 hours ago

Herzliya, Tel Aviv, Israel Payouts Full time ₪60,000 - ₪120,000 per year

Customer Support Manager - Driving Client Growth & Support

is redefining how enterprises manage vendors and payouts. We're building the financial infrastructure of the future — API-first, AI-native, and globally connected.

This position isn't just for a "ticket closer." We're looking for someone who owns support end-to-end across B2B and B2C, builds scalable workflows and automations, and partners with Product and R&D to uplevel our tools, reliability, and client experience.

We value ownership, client obsession, and technical problem-solving:

  • Frontline & escalations (Tier 1–3):

Run daily support across
Slack,

Intercom, and additional platforms

, triage and reproduce issues, and drive clean handoffs into Jira with clear STR/expected vs. actual logs.
- SLA & incident rigor:

Monitor SLAs, own incident comms (status updates, postmortems), and lead problem management to eliminate repeat issues.
- Workflow & tool automations:

Design, build, and iterate with Slack, Intercom, and add your insights on best practices, e.g., Intercom + Jira/HubSpot/Slack via native, webhooks, or Zapier, and others.
- Integrations & technical troubleshooting:

Support
API/webhook

use, headers/auth, payload diffs, and ERP data flows; read logs, use Postman/cURL, perform basic SQL for checks, and validate sandbox vs. prod behavior.
- Voice of Customer:

Funnel structured feedback to Product/R&D, contribute to prioritization, and validate fixes in staging before release.

What We're Looking For

  • 2–4+ years in Customer Support

(B2B SaaS/fintech a plus) operating at
Tier 2/3

depth.
- Mindset:

Builder energy - automation-first, relentlessly client-obsessed, and eager to innovate while keeping the bar high on reliability.
- Came up in a scaled tech environment

(large tech or hyper-growth) with mature processes and procedures - you
already know

what "good" looks like and can implement it here.
- Tools you're fluent with:

Intercom, Slack, Jira/Confluence, Postman, basic SQL, logs/monitoring, Statuspage (or similar), Zapier/Workato. ERP familiarity (NetSuite/SAP/Oracle or similar) is a strong plus.
- Technical chops:

APIs, webhooks, auth, JSON; comfortable parsing payloads and guiding clients through integration issues.
- Communication:

Fluent level English (required). Crisp incident comms and clear, empathetic client messaging.

Why Join Us?

We're a team that values autonomy, sharp thinking, and building things the right way- fast

  • Work closely with senior industry leaders and gain exposure to high-level decision-making.
  • Be part of an innovative, AI-driven environment that shapes the future of fintech.
  • Build strong client partnerships in a fast-growing fintech startup.
  • Be at the center of product, R&D, and customer experience.
  • Join a team that values ownership, autonomy, and real impact.

How to Apply

Send your CV to

(
mention "Customer Support
Specialist
"

in the subject line).

Together, we'll shape the foundation of payout automation for the AI era.

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