Technical Support Specialist
7 hours ago
Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output.
Using CommBox's software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more).
Commbox's mission is to revolutionize the way companies worldwide automate their operations, without losing their quintessential human touch.
We're looking for people who are passionate about perfecting technology beyond their imagination. If you're looking to take part in the revolution of business automation, advance your career and have a great time while doing it – CommBox is the perfect place for you
Responsibilities:
Providing support for internal and external customers
Prioritizing, categorizing, managing, and solving customer reported problems
Obtaining information to write a thorough, detailed problem description
Reviewing written documentation
Recording and managing confirmed software defects
Providing product feedback to development and product teams
Building relationships with appropriate groups and individuals inside and outside Technical Support
Providing both formal and informal knowledge transfers
Conduct technical incident reviews for customers, perform health checks document the technical issues as solutions
Conduct complexed technical investigations
Work closely with the R&D and product teams on the functional side and sales and customer success on the business side.
Requirements:
3+ years of experience in Technical Support
Strong analytical and technical troubleshooting capabilities (including logs and monitor tools)
Fluent level of English and Hebrew - MUST
Experience with SQL
Knowledge of API - Must
Excellent communication and interpersonal skills,
Has the ability to effectively collaborate and influence across all levels of the organization
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