Technical Support Specialist

4 days ago

Herzliya, Tel Aviv, Israel CommBox Full time ₪60,000 - ₪80,000 per year

Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output.

Using CommBox's software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more).

Commbox's mission is to revolutionize the way companies worldwide automate their operations, without losing their quintessential human touch.

We're looking for people who are passionate about perfecting technology beyond their imagination. If you're looking to take part in the revolution of business automation, advance your career and have a great time while doing it – CommBox is the perfect place for you

Responsibilities:

Providing support for internal and external customers

Prioritizing, categorizing, managing, and solving customer reported problems

Obtaining information to write a thorough, detailed problem description

Reviewing written documentation

Recording and managing confirmed software defects

Providing product feedback to development and product teams

Building relationships with appropriate groups and individuals inside and outside Technical Support

Providing both formal and informal knowledge transfers

Conduct technical incident reviews for customers, perform health checks document the technical issues as solutions

Conduct complexed technical investigations

Work closely with the R&D and product teams on the functional side and sales and customer success on the business side.

Requirements:

4+ years of experience in Technical Support

Strong analytical and technical troubleshooting capabilities (including logs and monitor tools)

Fluent level of English and Hebrew - MUST

Experience with SQL

Knowledge of API - Must

Excellent communication and interpersonal skills,

Has the ability to effectively collaborate and influence across all levels of the organization

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