Customer Experience Specialist

1 week ago

Herzliya, Tel Aviv, Israel SolarEdge Technologies Full time

Power the Future with us

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

We are looking for a talented and energetic Customer Experience Specialist who knows how to create an excellent customer journey – from the very first interaction to the successful completion of the process.

This is a great opportunity to join a growing market and become part of a professional and dynamic service team in a youthful, fast-paced environment.

What You Will Be Doing:

  • Managing multiple interfaces and coordinating activities with contractors, customers, and warehouses.
  • Communicating and following up with various authorities.
  • Providing outstanding customer service and ensuring customer satisfaction throughout the entire process.
  • Monitoring routine reports and maintaining accurate records.

Requirements:

  • At least 2 years of experience in a call center or customer service position – must.
  • Experience working with CRM systems and Office applications – must.
  • Strong Excel skills – must.
  • Ability to meet goals and work well under pressure.
  • Excellent interpersonal and teamwork skills.
  • High service orientation – must.
  • Strong English reading and writing skills – must.
  • Proficiency in Hebrew – must.
  • Additional language – advantage.
  • Sales orientation – advantage.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance

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