Technical Support Specialist

6 days ago

Herzliya, Tel Aviv, Israel CommBox Full time ₪104,000 - ₪130,878 per year

**Please note that this is a maternity leave replacement position**

About CommBox

CommBox is a leading Unified Digital & AI Communication platform transforming customer engagement for over 350 clients worldwide. Our mission is to redefine customer communication, making it effortless, intuitive, and incredibly effective.

We provide brands with state-of-the-art tools to automate customer interactions seamlessly across digital channels and messaging apps like SMS, WhatsApp, Messenger, and Google. Our advanced AI technology manages millions of customer transactions daily, streamlining the journey and enhancing efficiency.

Responsibilities

  • Providing support for internal and external customers.
  • Prioritizing, categorizing, managing, and solving customer reported problems.
  • Obtaining information to write a thorough, detailed problem description.
  • Reviewing written documentation.
  • Recording and managing confirmed software defects.
  • Providing product feedback to development and product teams.
  • Building relationships with appropriate groups and individuals inside and outside the support team.
  • Providing both formal and informal knowledge transfers.
  • Conduct technical incident reviews for customers, perform health checks, and document the technical issues and solutions.
  • Conduct complex technical investigations.
  • Work closely with the R&D and product teams on the functional side, and sales and customer success teams on the business side.

Requirements

  • 4+ years of experience as a Technical Support Specialist in a SaaS company.
  • Strong analytical and technical troubleshooting capabilities (including logs and monitoring tools).
  • Fluent level of English and Hebrew - MUST.
  • Experience with SQL.
  • Knowledge of API's - MUST.
  • Excellent communication and interpersonal skills,
  • Has the ability to effectively collaborate and influence across all levels of the organization.

  • IT Support Specialist

    1 week ago

    Herzliya, Tel Aviv, Israel Finonex Full time ₪90,000 - ₪120,000 per year

    Step into our world, where advanced technologies take center stage, transforming the online trading experience.With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.We offer an...

  • IT Support Specialist

    1 week ago

    Herzliya, Tel Aviv, Israel Sar technologies Full time ₪90,000 - ₪120,000 per year

    Step into our world, where advanced technologies take center stage, transforming the online trading experience.With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.We offer an...

  • IT Support Specialist

    1 week ago

    Herzliya, Tel Aviv, Israel FINONEX Full time ₪90,000 - ₪120,000 per year

    Step into our world, where advanced technologies take center stage, transforming the online trading experience.With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.We offer an...

  • IT Support Specialist

    1 week ago

    Herzliya, Tel Aviv, Israel Finonex Full time ₪90,000 - ₪120,000 per year

    Step into our world, where advanced technologies take center stage, transforming the online trading experience.With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.We offer an...

  • Account Technical Specialist

    1 day ago

    Herzliya, Tel Aviv, Israel LEAD Ogilvy Full time ₪104,000 - ₪130,878 per year

    Role: Account Technical Specialist - contract hire in Microsoft(A Pre-Sales Specialist for Managing Technological Solutions in the Education Sector)General Description of the RoleThe role includes leading the professional deployment of advanced technological solutions in the educationdomain, with emphasis on integrating AI in learning environments. The...

  • Account Technical Specialist

    2 days ago

    Herzliya, Tel Aviv, Israel Microsoft Full time ₪70,000 - ₪120,000 per year

    (A Pre-Sales Specialist for Managing Technological Solutions in the Education Sector) ContractorGeneral Description of the RoleThe role includes leading the professional deployment of advanced technological solutions in the education domain, with emphasis on integrating AI in learning environments. The candidate will work directly with diverse education...

  • Zerto Technical Support

    11 hours ago

    Herzliya, Tel Aviv, Israel Hewlett Packard Enterprise Full time $104,000 - $130,878 per year

    Zerto Technical SupportThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge...

  • Customer Success Specialist

    1 week ago

    Herzliya, Tel Aviv, Israel Edventure Full time $40,000 - $80,000 per year

    is an AI-powered EdTech startup on a mission to revolutionize personalized learning and close educational gaps for students everywhere. We're growing – and looking for aCustomer Success Specialistto join our teamWhat you'll do:Support onboarding & implementation for schools and municipalities.Provide excellent ongoing client support and...

  • DN Azure Specialist

    1 day ago

    Herzliya, Tel Aviv, Israel Microsoft Full time ₪70,000 - ₪120,000 per year

    As an Azure Digital Native Solution Specialist (SSP), you will drive Microsoft's Azure growth with the most innovative and fast-scaling companies in the region. This role requires a blend of deep technical expertise and strong business acumen — engaging with CTOs, CDOs, and engineering leaders to connect Azure's technical capabilities with customer...

  • Customer Support Operations Specialist

    1 week ago

    Herzliya, Tel Aviv, Israel INFINIDAT Full time ₪40,000 - ₪80,000 per year

    At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company's software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing...