Zerto Technical Support

Zerto Technical SupportThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

About the Role

As a valued member of the Zerto Technical Support team, you will deliver first-level technical support to Enterprise customers, Cloud Service Providers, and business partners worldwide. This role plays a pivotal part in ensuring customer satisfaction by addressing and resolving technical issues efficiently.

Key Responsibilities

• Provide L1 technical support to customers primarily in the EMEA region, with occasional support for global clients.
• Investigate, troubleshoot, and resolve technical issues through remote sessions on customer environments.
• Develop a strong understanding of Zerto technologies, workflows, and best practices to effectively assist customers.
• Create and maintain knowledge base articles for both internal teams and external customers.
• Collaborate closely with customers to understand issues and deliver timely solutions.
• Work in close partnership with the L2 technical support team to escalate and resolve complex issues.

What We Offer

• The opportunity to be part of a global, dynamic support team that is integral to Zerto's success, bridging support, sales, and customers.
• Continuous professional growth by working with cutting-edge technologies and platforms including VMware vCenter Server, VMware Cloud Director, Microsoft Hyper-V, Azure, AWS, and more.
• A collaborative and supportive work environment that values your contributions.

Qualifications & Skills

• Fundamental knowledge of TCP/IP and networking concepts.
• Strong proficiency in spoken and written English.
• Customer-centric mindset with a passion for solving client problems and delivering excellent service.
• Self-motivated with a strong sense of urgency and commitment to quality.
• Excellent interpersonal and communication skills.
• Availability to work Monday through Friday.

Preferred Qualifications (Bonus)

• Experience with VMware virtualization technologies.
• Familiarity with Microsoft Hyper-V virtualization solutions.
• Exposure to public cloud platforms such as Azure and AWS.
• Basic knowledge of Linux operating systems.
• Experience with RESTful APIs.

#LI-hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#israel

Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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