
Technical Support Engineer
2 weeks ago
Responsibilities
- Serve as the first point of contact for both internal teams and external customers, managing incoming requests, incidents, and inquiries.
- Deliver clear and timely responses, escalating complex issues to Tier 2 or Engineering when necessary.
- Perform troubleshooting across application, configuration, and infrastructure layers, including log reviews, system checks, and guiding customers through solutions.
- Triage, prioritize, and document support cases accurately within our support systems.
- Work closely with Engineering and Product teams to track bugs, escalate critical issues, and highlight recurring problems proactively.
- Ensure a seamless customer experience by maintaining consistent communication throughout the lifecycle of each support case.
Requirements
- Proven experience in a Technical Support, NOC, or Tier 1–2 role.
- Strong knowledge and hands-on experience with networking and Linux systems.
- Analytical mindset with strong problem-solving skills; comfortable working under pressure.
- Availability to work in rotating shifts (24/7 coverage in the short term, excluding night shifts).
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