Account Manager

1 day ago

Petah Tikva Center District, Israel KMS Lighthouse Full time ₪90,000 - ₪120,000 per year

KMS Lighthouse is looking for an
Account Manager
to join our expanding Israeli-based team.

As
Account Manager
, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers– including the provision of training and support to customers using our products.

Responsibilities:

  • Manage project implementations for both new customers and those of our existing clients as their requirements grow
  • Engage with our clients through remote meetings, email, phone or via the ticketing system
  • Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
  • Think creatively about technical issues and provide clients with workarounds when necessary
  • Manage changes to the project scope, project schedule when needed
  • Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

Requirements:

  • Previous relevant experience as a Project Manager / Account Manager / Implementation Specialist
  • Excellent client-facing and internal communication skills
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments (advantage of experience in knowledge management)
  • Strong written and verbal communication skills in English
  • Proven track record in account management and client relationship building
  • Experience in contract negotiations and renewals
  • Strong business acumen with the ability to identify upselling and cross-selling opportunities
  • Ability to manage multiple client accounts simultaneously while maintaining high service standards
  • Experience in conducting business reviews and presenting to C-level executives
  • Strong analytical skills to interpret client usage data and provide strategic recommendations
  • Proven ability to resolve client issues and manage escalations effectively

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