Team Lead, Customer Success

We are looking to hire a Team Lead to manage a team of Customer Success Managers and a portfolio of high-impact enterprise accounts where you will be responsible for guiding customer strategy and outcomes while actively developing and inspiring your team. The role requires a strong understanding of both OT and IT environments to navigate complexity and synthesize details into clear business results. You will drive internal alignment across all departments, ensuring your team has the resources to deliver measurable impact for our customers. This is a US based remote position, preferably in the EST or CST time zone. 

About Claroty:

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world's largest investment firms and industrial automation vendors, as well as being named a Leader in the 2025 Gartner Magic Quadrant for CPS Protection Platforms, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years. 

As a Team Lead, Your impact will be:

• Lead and coach a team of Customer Success Managers on best practices for relationship management, retention strategies, and value realization.
• Drive team performance and accountability by setting and ensuring KPIs are met.
• Establish and facilitate weekly team syncs and 1:1s, focusing on pipeline health, risk mitigation, and sharing successful engagement playbooks.
• Providing team with consistent feedback and conducting bi-annual performance reviews.
• Oversee a portfolio of CSM accounts, conducting regular risk assessments and participating/conducting EBRs.
• Serve as an escalation point for complex customer issues or critical renewal negotiations, ensuring swift resolution and maintaining strong executive relationships.
• Leading your team through changes and ensuring they adjust without losing momentum.

What do you need to succeed in this role?

• Proven Leadership Experience: Demonstrated experience leading, coaching, and developing a team of Customer Success Managers, fostering a high-performance, customer-centric culture.
• Deep CSM Expertise: 5+ years of proven experience as a Customer Success Manager, specifically owning and driving measurable business outcomes within a portfolio of strategic, high-value enterprise accounts.
• Strong comprehension of both IT and Operational Technology (OT) environments, enabling effective translation of complex technical details into clear, non-technical business strategy for executive stakeholders.
• Executive presence and influence in that you're comfortable engaging with senior leaders, driving alignment and leading tough conversations internally and externally.
• Proven experience promoting cross-team collaboration, ensuring alignment with other departments like Sales, Support, Product, and Marketing.
• Experience using data to optimize team performance and enhance customer outcomes.
• Ability to effectively communicate team goals, objectives, and feedback to senior leadership.
• Willingness to travel up to 25% - 30%.
• Proficiency in Spanish or Portuguese is a plus.

Why Claroty? Our Culture and Benefits: 

• As a Great Place to Work certified company, we take pride in the culture we've built together—one rooted in camaraderie, credibility, fairness, and respect. 
• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. 
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. 
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual "ClaroBreak", a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That's why we regularly hold company all-hands, town hall meetings, and "Coffee with the CEO" sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. 
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.  

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

Expected compensation for the role is between $150,000 - $160,000 This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply.

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are.

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Gartner, Magic Quadrant for CPS Protection Platforms, Katell Thielemann, Wam Voster, Ruggero Contu, 12 February 2025. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

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