Technical Support Specialist
1 week ago
Hashavim 360, part of Guideline, is looking for a Technical Support Specialist to deliver advanced assistance for our software products
Key Responsibilities:
Investigate and resolve second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D and engineering teams on system-level problems
RequirementsAt least 1 year of experience in technical support or a similar rolק
Clear and professional communication skills
Strong customer orientation and service mindset
Familiarity with ticketing and case-management platforms
This is a full-time position, 9:00–18:00.
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel.
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