Technical Support Specialist

2 hours ago

Ramat Gan, Tel Aviv, Israel Guideline Full time ₪40,000 - ₪60,000 per year

Hashavim 360, part of Guideline, is looking for a Technical Support Specialist to deliver advanced assistance for our software products

Key Responsibilities:

Investigate and resolve second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D and engineering teams on system-level problems

Requirements

At least 1 year of experience in technical support or a similar rolק

Clear and professional communication skills

Strong customer orientation and service mindset

Familiarity with ticketing and case-management platforms

This is a full-time position, 9:00–18:00.

The role is hybrid, offering flexible and convenient working hours.

Our offices are located in central Israel.

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