Help Desk Team Leader

About Teads
Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

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About The Opportunity
Teads is seeking an
experienced Help Desk Team Leader
to join our global Information Technology team, supporting our 600 employees in Israel and other offices across Asia. Based out of our headquarters office in Netanya, Israel and reporting to the Head of IT, we are looking for a manager who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.

We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.

What will you do?

The
Help Desk Team Leader
will lead our Help Desk team while constantly being "hands-on"
: maintaining our servers, Cloud infrastructure, network and desktop infrastructure throughout Teads's locations in Israel and Asia. As the
Help Desk Team Leader
on the ground in Israel, the successful candidate must be a self-starter with the confidence and experience to provide day-to-day operational support, take ownership of all the IT services in our Teads locations, lead strategic IT projects and interact with the different departments and stakeholders to identify and implement new technology solutions.

Your First Six Months Will Look Like This

• In your first few weeks you will be introduced to Teads' IT Infrastructure and Tools, learn how to support the end users, maintain the networking environment and collaborate with other team members across the department.
• Learn the Israel and APAC network topologies, Procurement processes and regions' specific needs

What will you bring to the team?

• This position includes 50% hands-on work
• Technical Skills/Experience - These will be tested in the early stages of the recruitment process:
• You should have at least 5 years of relevant Help Desk and IT experience, and 2–3 years of experience as a Team Leader
• MAC laptop support experience/ Windows laptop/desktop support - Essential
• Networking , Switching (VLAN) , Routing and DNS/DHCP knowledge - Essential
• Experience supporting Multi OS platforms - Essential
• Have a LAN/WAN knowledge, security and Telecoms - Essential
• Hands on experience with configuring, setup and maintenance of firewalls - Essential
• Hands on experience with configuring switches , LAG, VLAN - Essential
• Linux knowledge - would be a plus

Other Skills/Experience

• You must have demonstrable experience leading projects from start to end
• Flexible and can understand and overcome challenges head on
• Experience working with external vendors and suppliers and maintaining work contracts
• Great people skills and the ability to work in collaboration with other team members & internal customers

We Care About You

• Hybrid working model (3 days per week in the office)
• Parking reimbursement
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours
• …and of course a fully stocked kitchen

What are our recruitment process steps?

Please submit your CV in English.
Life at Teads
At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

Role
As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.