Senior Ops Tech Specialist

7 days ago

Petah Tikva, Central District, Israel Payoneer Full time $104,000 - $130,878 per year

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior Ops Tech Specialist

Israel

Hybrid

Full-time

We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements, designing relevant solutions, and implementing them effectively.

What you'll do:

  • Collaborate with stakeholders to understand and gather business requirements.
  • Design and develop solutions using NICE CXone Omni-channel platform.
  • Implement and configure CXone solutions to meet business needs.
  • Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
  • Provide expert guidance and support throughout the project lifecycle.
  • Ensure seamless integration of CXone solutions with existing systems.
  • Working with internal CRM ticketing systems.
  • Conduct training sessions and provide documentation.
  • Pass knowledge and best practices to the rest of the Ops Tech team.

Who you are:

  • Proven experience with NICE technologies such as: Studio scripting and CX1 admin.
  • Experience with Microsoft Power Platforms.
  • Strong understanding of contact center operations and technologies.
  • Ability to translate business requirements into technical solutions.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks effectively.

Advantage:

  • Experience with Salesforce.
  • Familiarity with additional languages.
LI-AG2

The Payoneer Ways of Working

Act as our customer's partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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