Technical Support Engineer

2 days ago

Tel Aviv, Tel Aviv, Israel Hyro Full time

Grab your cape, become a SuperHyro

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME. 

 As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Hyro's Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platformServe as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performanceDevelop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring they're equipped to handle any challenge.Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.Work from a Hyro office 3 - 5 days per week Requirements
Experienced in multi-channel technical support at a SaaS company (3+ years of related experience)Experienced using Jira, Notion, or similar softwareAn engineer with previous technical troubleshooting and/or programming experienceFamiliarity with query languages or business intelligence tools for performance data extraction.Advanced knowledge of web technologies such as JavaScript, Angular, React, HTML, and CSS.Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approachAn independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.A customer advocate, experienced in high-stakes technical support or solutions engineering, comfortable tackling difficult customer challenges, and turning problems into opportunities.A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.Hyro values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Bonus points:

Computer Science or Engineering majorsSoftware engineering experienceEqual Opportunities

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

  • Technical Support Engineer

    6 hours ago

    Tel Aviv, Tel Aviv, Israel Hyro Full time

    Grab your cape, become a SuperHyroHyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and...

  • Technical Support Engineer

    3 days ago

    Tel Aviv, Tel Aviv, Israel SAM Seamless Network Full time

    About the Role:Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions. This role is more than just troubleshooting—it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Tonkean Full time

    As a Senior Technical Support Engineer, your role is to thrill our customers with your passion and knowledge of Tonkean. Our Enterprise Customers will look to you for technical guidance and for expert advice on the optimal use of Tonkean. You will be the voice of the customer into Tonkean's product and engineering teams for product feedback and improvements....

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel morning Full time

    Morning is looking for a Technical Support engineer to join usThe Technical Operations Team acts as a bridge between Customer Support and R&D.We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.The team also manages our HubSpot platform and maintains our public API...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel morning by Green Invoice Full time

    Morning is looking for a Technical Support engineer to join usTheTechnical Operations Teamacts as a bridge between Customer Support and R&D.We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.The team also manages ourHubSpot platformand maintains ourpublic API...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Millennium Management Full time

    Job DescriptionTechnical Support EngineerAs a Technical Support Engineer in End User Services, you will play a critical role in providing high-quality technical support to employees and fellow engineers. Your technical skills and knowledge will be essential in maintaining a productive and efficient workplace by adhering to and promoting good working...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel ZENITY Full time

    Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world's F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Check Point Software Full time

    We are looking for aTier 3 Support Engineerto join our globalHarmony SASEsupport team atCheck Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires aproactive and customer-focusedapproach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Shopic Full time

    About the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.About Shopic-Shopic is an AI RetailTech startup...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Shopic Full time

    About the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.About Shopic- Shopic is an AI RetailTech...