Technical Support Engineer

6 days ago

Tel Aviv, Tel Aviv, Israel Shopic Full time

About the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.

About Shopic- Shopic is an AI RetailTech startup specializing in retail solutions and shopping experiences. Our technology turns shopping experiences to an AI vision based technology. 

Our core products include SmartCart, which enables shoppers to grab products and bypass checkout lines and ShopWatch, a sophisticated computer vision and data analytics tool designed to monitor and reduce "shrink" (loss/theft) at Self-Checkout (SCO) stations. 

Our ShopWatch technology, powered by advanced computer vision and data analytics, is on the cusp of being deployed with leading retailers. We are excited to expand its reach and are looking for dedicated, customer-focused technical professionals to join our team and contribute to this exciting journey.

Our main offices are based in Tel Aviv (4 days a week), deployed by major grocery chains worldwide, and employ some of the best minds in the AI sector.

Responsabilities
  • Act as part of the technical support team in Israel (3 team members), diagnosing complex issues across software components.
  • Investigate, own, and resolve technical bugs. When necessary, triage and escalate issues to R&D and Engineering teams while maintaining clear communication.
  • Monitor and support production environments, ensuring all configurations and updates follow best practices and meet strict SLA requirements.
  • Using various tools, investigate, own, and solve/escalate technical bugs or requests
  • Support, monitor, test, troubleshoot and document using Mixpanel, Jira, Confluence, Zendesk, Remote SSH, Slack, etc
Requirements
  • 1-3 years of experience in Technical Support Engineering role or other related fields.
  • Proven ability to dive deep into system logs to draw conclusions and identify root causes.
  • Hands-on experience managing time and daily tasks, in a dynamic fast-paced environment.
  • Fluent written and verbal English skills.
  • A natural tech-savvy who enjoys solving non-routine issues and tasks.
  • Experience managing and troubleshooting systems remotely via Linux - Advantage.
  • Experience with reading or running Bash or Python scripts to automate tasks or extract data- Advantage.
  • Experience utilizing AI tools for efficient work- Advantage.

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Tonkean Full time

    As a Senior Technical Support Engineer, your role is to thrill our customers with your passion and knowledge of Tonkean. Our Enterprise Customers will look to you for technical guidance and for expert advice on the optimal use of Tonkean. You will be the voice of the customer into Tonkean's product and engineering teams for product feedback and improvements....

  • Technical Support Engineer

    5 days ago

    Tel Aviv, Tel Aviv, Israel Millennium Management Full time

    Job DescriptionTechnical Support EngineerAs a Technical Support Engineer in End User Services, you will play a critical role in providing high-quality technical support to employees and fellow engineers. Your technical skills and knowledge will be essential in maintaining a productive and efficient workplace by adhering to and promoting good working...

  • Technical Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Zenity Full time

    Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world's F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by...

  • Technical Support Engineer

    5 days ago

    Tel Aviv, Tel Aviv, Israel Shopic Full time

    About the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.About Shopic-Shopic is an AI RetailTech startup...

  • Technical Support Engineer

    5 days ago

    Tel Aviv, Tel Aviv, Israel shopic Full time

    About the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.About Shopic- Shopic is an AI RetailTech...

  • Technical Support Engineer

    1 day ago

    Tel Aviv, Tel Aviv, Israel NSO Group Full time

    NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. We are constantly exploring new technologies to address the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply nowAs a Technical...

  • Technical Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Autofleet Full time

    Our global operations continue to expand, and we're looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.This is a fast-paced...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Redis Full time

    Who We AreWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Gigamon Full time

    DescriptionAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security...

  • Technical Support Engineer

    1 day ago

    Tel Aviv, Tel Aviv, Israel ScaleOps Full time

    ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management...