Sr. Direct Marketing Manager
2 days ago
**This is a hybrid position from our NYC offices**
Welcome to Chargeflow
Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
We're expanding our marketing team to help Chargeflow define and lead the chargeback automation category. We're looking for a Senior Marketing Manager to join us. Reporting directly to the VP of Marketing, you'll own a strategic mix of planning, execution, and analysis across campaigns and programs. Your primary outcomes will be building engagement with CX, Ops, and Finance leaders at eCommerce brands, strengthening relationships across our ecosystem, and ultimately driving conversions that accelerate Chargeflow's growth.
Your Arena - Know your impact
- Plan and execute direct marketing campaigns (email-first) that create awareness and generate pipeline.
- Own segment strategy: define ICPs, target accounts, personas, and tailored messaging.
- Build scalable ABM plays for high-value accounts in partnership with Sales.
- Coordinate with Content, Design, Product Marketing, and CS to ship high-impact assets.
- Run experiments across adjacent direct channels (webinars, direct mail, etc.).
- Track performance end-to-end (deliverability → pipeline → revenue) and report insights to GTM leadership.
- Manage the direct marketing budget to maximize ROI.
- Maintain strong deliverability and compliance (GDPR/CCPA).
What It Takes:
Must-Have
- 5+ years in B2B enterprise SaaS direct marketing / ABM with measurable pipeline impact.
- Deep hands-on email/outbound experience and segmentation capability.
- Strong experimentation + execution bias.
- Clear communicator who aligns Sales/Marketing around plays, SLAs, and results.
- Comfortable in marketing automation + CRM (HubSpot a plus).
Nice-to-Have
- Experience marketing to legal / risk / fraud personas.
- Familiarity with sales engagement and data tools (Outreach/Apollo, Clearbit/ZoomInfo, deliverability tooling).
Our Story
Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.
Backed by $49M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.
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