SodaStream: Global Community Management Associate

1 week ago

Kfar Saba, Central District, Israel PepsiCo Full time ₪40,000 - ₪60,000 per year
Overview

Global Community Management Associate

Responsibilities
  • Actively manage and engage with our online communities across all social channels
  • Respond to DMs, comments, and tags in a timely, brand-appropriate manner
  • Resolve customer service issues that surface on social platforms, collaborating with internal teams to ensure timely and accurate follow-up
  • Monitor social sentiment and provide regular updates on key insights and trends
  • Collaborate with the social media and marketing teams to support campaign execution
  • Escalate issues when needed and contribute to the development of response guidelines
  • Contribute ideas to improve our overall community experience and brand tone
  • Perform backend administrative tasks such as updating FAQs, order maintenance, maintaining response templates, and handling service escalations.

Qualifications
  • 2-4 years of experience in a community management, social media, or digital support role
  • Native English and Exceptional written communication and grammar—especially in short-form content
  • Strong understanding of platform-specific tone, culture, and community dynamics
  • Ability to work flexible hours, including nights/weekends during key campaigns or community spikes
  • Comfortable juggling multiple conversations across channels in real time
  • A proactive, empathetic communicator with solid judgment and a problem-solving mindset
  • Familiarity with social media tools (e.g., Sprout, Hootsuite, Zendesk, or similar)

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