Complaints Coordinator

1 week ago

Netanya Center District, Israel Eitan Medical Full time $90,000 - $120,000 per year

Eitan Medical
is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you're detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us

Job Description

  • Register, investigate, and document customer complaints in line with regulatory standards and company procedures.
  • Identify and escalate adverse events, potential risks, or recurring product issues.
  • Draft clear and professional complaint closure reports and customer correspondence.
  • Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues.
  • Analyze complaint trends and provide data-driven insights for product improvement.

Direct Manager:
Complaints Team Leader

Requirements:

  • Job skills:
  • Strong written communication: Experience preparing technical or regulatory documentation is an advantage.
  • Attention to detail: Ability to spot discrepancies in technical data or reports.
  • Organizational skills: Capable of managing multiple cases under tight deadlines.
  • Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers.
  • Excellent verbal communication and interpersonal skills.
  • Self-learning ability, highly motivated, and responsible.
  • Fluent in Hebrew and English, both verbal and written.
  • Computer skills: Proficient in Microsoft Office.
  • Language skills: Fluent in Hebrew and English, both verbal and written.

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